Ryanair is an Irish low cost airline with incredible deals for customers. On the contrary, they are infamous for receiving thousands of complaints from their customers for a variety of issues.
Some of the issues that can cause you to file a complaint with Ryainair include lost or damaged luggage, cancelled or delayed flights, extra charges to your edit card or inappropriate behavior by an airline employee.
There is a whole host of methods you can use to file a complaint with Ryanair including:
Submit a ticket
The best avenue to take if you have a complaint with Ryanair and want to report it is to fill the contact form on their website. The form can be found on the website's 'Contact Us' page
The page has links to submit tickets based on the specific issue you want to complain about. You links include forms to file complaints about general refunds, deaths and serious illnesses. There is also a link where you can complain about lost or damaged luggage. The other link is for the EU 261 expenses claim form where you can complain about an unwarranted charge.
If you click any of the above links, you should have evidence ready to support your claim including videos, documents and photos that you will have to upload before you submit the ticket.
Other necessary information you will be required to fill includes personal information such as your name and email address and your Reservation Number.
Another mode of communication you can use to file a complaint with Ryanair is through a live chat. A live chat is one of the fastest avenues you can use to file a complaint.
If you initiate a live chat on Ryanair's live chat option, you will not initially be talking to a live agent. Instead, you will be talking to a Chabot. Only when the Chabot proves insufficient will you be connected to a live customer service agent.
The Chabot is available 24/7. However, the live agents are available from Monday to Friday beginning from 0600hrs to 2100hrs GMT, on Saturday as from 0800hrs to 1800hrs GMT and on Sunday from 0900hrs to 1800hrs GMT.
You can also call the Ryanair customer service phone number and make a complaint if you desperately have to make one. The phone line is one of the fastest ways to get in touch with a customer service representative from Ryanair.
The average hold time on the line is 15 minutes so a little patience will go a long way in filing your complaint. The line is available from Monday – Friday from 7:00am - 7:00pm CET, on Saturday from 10:00am - 7:00pm CET and on Sunday as from 11:00am - 7:00pm CET.
You can find the Ryanair customer service phone number on GetHuman.
You can make a complaint with Ryainair through email if you prefer to protest in writing rather than through the phone. It would be better to use the contact form if you are to make a complaint online.
Send the email and make your complaint as briefly as you can. Include all the relevant details in the letter. You should receive a reply to the letter in 3 to 5 days.
Posting mail is the slowest method through which you can file a complaint with Ryanair. However, if you are comfortable waiting for up to 15 working days for a response, go ahead and do it.
In the letter ensure you include your full name, booking reference, flight number, contact details and details of the complaint. Send the letter to Ryanair's Customer Service Department at P.O Box 11451, Swords, Co Dublin, Ireland.
After thousands of Ryanair customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if I have a complaint for Ryanair? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ryanair if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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