How Can I Change or Cancel a Payment Arrangement I Made with Safelink?
Safelink is a network service provider specializing in providing wireless services to people enrolled in government support programs like Food stamps and Medicaid programs. The company offers cellphone services to income-eligible households. Safelink a subsidiary of TracFone wireless owned by America Movil. Currently, Safelink has over 225 million wireless customers worldwide. Customers get non-contract wireless services with 250 free-monthly minutes to every wireless customer.
Customers can use these minutes to make all calls; long-distance, local, and text messaging. The no-contract service plan doesn't need a credit check and has no hidden costs. After the expiry of the free monthly minutes, customers are at liberty to purchase more minutes whenever they need it.
What Is a Lifeline Program?
The lifeline program was first introduced by the Ronald Reagan Administration, which means it's a federal program that ensures low-income households can access quality phone services. To qualify for the wireless service, customers must be part of a federally assisted program or be living below the state's poverty guidelines. The applicant must reside in the US and give a valid physical address in their application. Supporting documents are required to certify that you are a beneficiary of federal assistance in a low-income household.
Once the application is verified, applicants will start receiving free wireless service. After processing the application, customers receive their cell phones and start enjoying the free call service without paying a monthly bill or a credit check. You can purchase a TracFone card and add more airtime when you run out of free minutes.
How Can I Change a Payment Arrangement I Made with Safelink?
Canceling a service means you no longer receive the same benefit you currently enjoy. It's better to think through whether or not you want to proceed with that decision. For instance, you won't be eligible to receive the lifetime monthly discount but can continue enjoying your plans and phone.
Contact Safelink customer support through their phone number for direction on how to cancel your service. However, remember, you will remain as a regular TracFone wireless customer. Plus, you can still purchase airtime cards, and other value plans to extend your service days and add airtime minutes.
Do I Have to De-enroll from the Program or Return My Safelink Phone?
No. It's now your phone, and you can continue using it until the airtime minutes expire or run out. The phone is yours indefinitely if you continue buying airtime minutes. It's possible to have more than one government phone. When you have two government phones, it means your household qualifies for multiple free government cell phones. Remember, the lifeline program is for needy Americans.
You cannot have both Assurance wireless and Safelink phones. You are only permitted to have one. The lifeline account is for one phone per household. Choose a suitable landline or cell phone.
Does Safelink Send Me a Phone?
Safelink wireless customers receive cell phones via TracFone wireless prepaid cell phone company. TracFone distributes the phones nationwide, and the signals are excellent. All the mobiles are free to customers who qualify for the program financially. Discounts are there for qualifying low-income earners. The wireless company sends the mobile within 10 business days through US registered mail. The mobile is only posted once your application is approved.
Can I Upgrade My Issued Safelink Phone to a Smartphone?
Yes, you can. You can choose our preferred smartphone from the available models and contact Safelink customer support for guidance through an easy and quick process. To switch the mobiles, go to the homepage and check the list of compatible phones.
After thousands of SafeLink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Change or Cancel a Payment Arrangement I Made with Safelink? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting SafeLink if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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