How Do I Move My Safelink Service to a New Address?

Safelink is a government sponsored, no contract, cell service plan. You have to be eligible to be a Safelink customer. Safelink only allows one number per household so you have to submit your address. To change your Safelink address, you have to contact customer service. You can perform a Safelink address change via phone, live chat, email or traditional mail.

How Do I Move My Safelink Service to a New Address?

Safelink is a government benefit program which provides cell phone service to eligible customers. Eligibility for the Safelink program is subject to certain terms and conditions which are determined by individual states where the service is provided.

The terms and conditions are mainly associated with the participation of individuals in certain state and Federal support programs. One clear condition is that you have to meet the Income Poverty Guideline of the government.

The Safelink network is the most extensive ‘no contract' service plan in the United States despite the service being limited to one person per household. The company also sells devices at excellent prices due to their relationship with leading mobile device manufacturers all over the world.

Tracfone's ‘Keep Your Own Smartphone' allows Safelink customers to keep their current mobile device and phone number when moving their service from another carrier to Safelink's network. Such convenience is one of the reasons why the Safelink network has about 20 million subscribers in the United States.

When using Safelink service, you are strictly on a prepaid service with the company which allows users a certain freedom in terms of control of their own bills. The company allows its users to operate cell phones at the lowest cost possible.

Because Safelink only allows one number per household, the address associated with your Safelink number is very important. Furthermore, Safelink customers can become eligible for compensation from the company if they are eligible.

Customers are only eligible for compensation once every year so if you miss out you will have to wait an entire year to become eligible. You also have to have had a Safelink number or device for over a year to qualify.

To transfer your Safelink number to another address, you have to contact Safleink customer service directly. You can contact Safelink customer service in a variety of ways including:


Safelink has several customer service numbers dedicated to assistance of their customers. There is a number for local customers and a number for international customers so you can get help even when travelling abroad.

Calling Safelink customer service is the fastest way you can make a change to the address linked to your Safelink account. Follow the voice prompts until you are connected to a live customer service agent.

Whenever you plan a change of residence, you should call Safelink customer service before you move so that by the time you arrive at your new address the transfer will be complete.

To find out when the phone lines are open and the hold times on the numbers, you should visit GetHuman. Pick the relevant number and a customer service agent will make the address change for you.

Live Chat

Safelink customer service also have a live chat where you can reach them and ask them to update your residential address. Though the live chat facility is not as fast as making a call, it is very effective for changing your residential address.

To retrieve the live chat facility link and find out when the live chat is possible, visit GetHuman.


Safelink customer service email support is also a great alternative for changing your recorded address. In an email you have enough time and space to tell them your current address, write your new address and request the change.

You can find the Safelink customer service email address on GetHuman.


The last option you have to change the address on record for your Safelink phone is to send them a letter. Sending a letter is the slowest method you can use and given the nature of physical letters, the least effective as letters can get lost or damaged.

You should use this avenue when all others have failed. You can find the mailing address on Safelink's website.

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How Do I Move My Safelink Service to a New Address?

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After thousands of SafeLink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Move My Safelink Service to a New Address? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting SafeLink if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for SafeLink Problems?

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Asked 2 years ago
Updated 2 years ago
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Safelink address change
change Safelink address

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