How Do I Report a Problem with My Safelink Wireless / Mobile Phone?

Before you contact Safelink Wireless to report a problem with your mobile phone, try the above checks. It may be something simple that you can fix yourself, such as a low battery or other.

If you want to report a problem, you are having with your Safelink Wireless/mobile phone, you came to the right place. This article contains a lot of important information about reporting issues as well as trying to fix them by yourself with the tips provided.

How to Contact a Support Agent to Report Your Safelink Wireless/Mobile Phone Issue

There are many things that can go wrong with your Safelink Wireless mobile phone and many problems have easy fixes that you can do by yourself. It would save you the hassle of calling to report a problem. In contrast, calling would save you the hassle of going through a list of issues to try to fix your phone. Therefore, if you would rather contact a customer service agent at Safelink Wireless to report your issue, click here.

Enabling Group Messaging

If you are having problems using group messaging, follow these steps:

For iPhones

  1. Go to your phone settings
  2. Tap messages
  3. Tap SMS/MMS
  4. Tap the slider to turn the group messaging on.

For Android

  1. Tap the app or message icon
  2. Tap the menu icon
  3. Tap settings and look for Text messaging. If it's not in this list, tap "More settings",
  4. Tap group messaging. If group messaging is not in the options, tap multimedia messages (MMS).
  5. Tap the slider to enable group messaging.

Some Common Issues You May Have with Your Safelink Wireless Mobile Phone

There is a whole list of things that can go wrong with your mobile device, some may be easy to fix where others may be a little harder. In any case, to try to get your phone working right, go through the following list.

Check for coverage in your area

Some areas don't have coverage of Safelink Wireless services. To find out if you have Safelink Wireless coverage, visit the Safelink Wireless website and navigate to the coverage map. Once there, submit your address and click search. Your location will appear on the map with a red marker, pinpointing it if your area is covered.

Check to see if you are out of minutes

You can check your available minutes right from the Safelink Wireless website by submitting your phone number. You will receive a text message that includes the minutes you have available. You can also check your minutes by texting the word, "Balance" to 611611.

Check your phone battery

Is your battery fully charged? You should have a small battery icon on your phone that will reveal how much charge your battery has left. If your battery gets too low, it will automatically go off and it won't be usable until it is at least 5% charged.

Restart your phone

Sometimes all you have to do is restart your phone to load all the default settings back up so it will be back to good working order.

Update your phone

Check your phone for updates regularly. There are some apps that won't work properly until your phone is updated.

If you would like to contact a customer support agent, click here.

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Why Did GetHuman Write "How Do I Report a Problem with My Safelink Wireless / Mobile Phone?"?

After thousands of SafeLink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My Safelink Wireless / Mobile Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting SafeLink if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for SafeLink Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like SafeLink in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My Safelink Wireless / Mobile Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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