Safelink Wireless is a Lifeline supported device. Lifeline is a government benefits program that subsidizes free or discount phone services to qualifying low-income or disabled customers. The services are paid through the Universal Service Fund and are limited to one mobile or landline phone line per household.
Through Safelink Wireless, customers receive a minimum of 1,000 national talk minutes, unlimited text messages, and a predetermined amount of data per month. The actual amounts vary from state to state. When a customer exceeds their allocation, there is no more service on their phone until the next month or unless the customer purchases more units.
If you're currently a Safelink Wireless customer and need to update your account information, follow the steps as outlined below:
If you're having difficulties making your changes online, you can contact Safelink Wireless customer service line. You will have to provide personal details to confirm your identity as the account holder. Ask the customer service agent to walk you through troubleshooting for your online difficulties. Or, ask the customer service representative to make the account changes on your behalf. If you go this route, make sure to keep the agent on the line until you receive an email confirming the changes have been made and have reviewed them to be correct.
If you prefer not to call in, you can also contact Safelink Wireless through the live chat function. As with calling in, you will need to provide personal information to confirm your identity.
After thousands of SafeLink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Update Information in My Safelink Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting SafeLink if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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