If you qualify for a free smartphone program, you can keep your current smartphone by requesting Safelink's Bring Your Own Phone service plan. Safelink will mail you a free SIM card to insert in your phone so you can keep using your favorite device and the same phone number. This also presents an option for Safelink customers looking to replace a broken Safelink phone.
Since Safelink Wireless is a program offered by Tracfone, if your smartphone is compatible with Tracfone's network, it is most likely compatible with Safelink. However, most phones sold by service providers are locked to that network. If your smartphone and account are paid in full, the phone company can unlock your phone for you, so you can switch to another provider. Some providers also require a minimum number of service days before they will unlock your phone.
Safelink is a free phone service for low-income households, also known as a free government phone or an Obama phone. It uses Tracfone's MVNO network, which piggybacks off Verizon Wireless, AT&T, T-Mobile, Sprint networks, and U.S. Cellular. However, Safelink compatible smartphones operate only on a GSM network and are unlocked.
If the phone was purchased from a provider, it will display their logo on startup. If it doesn't and the device is still active, you can contact the current provider to obtain all the information for that device. If you are considering switching to Safelink, you can use the tracfone compatibility tool since Safelink is a Lifeline subsidiary of Tracfone. There, you can choose the name of the provider that supplied the phone or input the device's information.
You can also call Safelink Technical Support or text the word BYOP to 611611 to check if your phone is compatible.
After thousands of SafeLink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Phones Are Compatible with Safelink? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting SafeLink if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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