How Do I Cancel My Scana Energy Account?

If you would like to cancel your Scana Energy account, you can do so in writing or by electronically contacting SCANA Energy by clicking here. However, you must cancel within 3 days of notice or receiving materials in order to deem your cancellation as timely. You will still have to pay for your services until the disconnection has been completed. Canceling a fixed-rate plan comes with an exit fee. If you are considering canceling your service with Scana Energy because you are relocating, then you can check to see if Scana is available at your new location and then you can have your service transferred rather than canceled.

How do I cancel my Scana Energy account?

The answer to your question, "How do I cancel my Scana Energy account?" can be found in this article.

Right of Rescission

Any consumer has a three-day right of rescission after this disclosure receipt at the time service is initiated or when a change takes place in terms or conditions. You may cancel in writing or by electronically contacting SCANA Energy by clicking here. In order for the cancellation to be deemed as timely, you will need to contact SCANA Energy within 3 days of notice or receive materials. You can contact SCANA Energy, by e-mail, telephone, or U.S. mail. If you choose to contact Scana Energy by U.S. Mail, it must be postmarked by the third day after receipt of notice or materials.

Disconnection of Service

To request a disconnection of service, click here to contact Scana Energy now. Disconnection depends on AGLC's service schedule. Therefore, the date of your request for disconnection and the date of disconnection may be different. You are responsible for the charges associated with your service until disconnection has been completed. If you decide to cancel a fixed-rate plan you will be required to pay an exit fee along with any unpaid balance. Check your disclosure statement to find out more about the exit fee where the terms are outlined. However, if you decide to cancel your current fixed-rate term to select a new one with Scana Energy, your exit fee can be prorated.

If you are terminating your service with Scana Energy due to relocating without changing providers, you will not be charged the exit fee or if you are a low-income customer who is seeking services from a regulated provider for the first time. SCANA Energy gives you an option of Automatic Renewal with certain fixed-rate plans. If you choose the fixed-rate plan along with this option, when your current fixed-rate plan expires, the fixed-rate plan specified in the advanced written notification will automatically renew. If you are placed on a new fixed-rate plan automatically, you will have 90 days from the start of your new fixed-term to make another choice with no exit fee.

If applicable, your deposit along with the accrued interest will be refunded to your account within 60 days, if all your bills are paid on time and in full as designated on your monthly bill for six consecutive months, or you can request a check for a refund of your deposit. If you discontinue service or change marketers, your deposit will be refunded within sixty 60 days, less any balance owed. Any deposit held after six months will accrue applicable interest.

If you are canceling due to relocating, you can have your service transferred to your new location by contacting a representative at Scana Energy.

How Do I Cancel My Scana Energy Account?

Why Did GetHuman Write "How Do I Cancel My Scana Energy Account?"?

After thousands of Scana Energy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Scana Energy Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Scana Energy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Scana Energy Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Scana Energy in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Scana Energy Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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