ScentBird is a subscription service that allows you to enjoy samples of luxury scents. If you want to return your ScentBird order, you can do it in a few simple steps. ScentBird allows you to return your full-sized purchases within 15 days after delivery. You must return all your purchases and gift boxes in their original condition.
ScentBird allows you to cancel your subscription as you want regardless of your reason. When logged in, you simply need to hover your name and click on the option 'cancel subscription' under your shipment history. The following are some important things to consider when canceling your subscription.
1. According to the regular billing cycle, your subscription will be renewed on the 5th of every month. If you wish to cancel your subscription, you must do it before the beginning of your next cycle.
2. You may not get a refund for your first-time shipment or your renewed subscription
3. If you cancel your subscription after it has been billed, you will still receive the shipment. The cancelation may only prevent billing in the future.
4. It is possible to cancel your multi-month plan if you contact the customer support team
5. ScentBird has a very fast turnaround for shipments. It may, therefore, be impossible to cancel your shipment after placing your order.
6. If you cancel your subscription right after making it, you will still receive your first shipment.
How to Cancel My ScentBird Subscription
If you wish to cancel your subscription on ScentBird, you may do so in a few simple steps. You must have the following information;
1. Your first and last name
2. Your contact information including your phone number and email address
3. Your username and password
4. Your country, state/region/province, and city
5. Your billing address and postal code
6. The date and amount of your last charge
7. Your reason for cancellation
8. The last four digits of your card
Canceling Your Subscription on Email
1. Prepare your email
2. In the email, ask the agent to cancel your account
3. Ask your agent to provide you with a confirmation number
4. Keep all the confirmation numbers you receive.
Canceling Your Subscription by Web Form
1. Go to the ScentBird website
2. Enter your information in the available fields
3. Request for a cancellation in the message body
4. Ask the agent to reply with a confirmation number or email
5. Click on the option 'Submit.'
If you wish to make a return, you should contact the customer support team for help. Once you have your RMA number, your return will be processed in two weeks. Once your return has been processed, you will receive an email notification. ScentBird does not accept returns on subscription shipments.
If the product you received is damaged, you can get a replacement within 30 days of the shipping date. Alternatively, you will receive store credit for your products. Contact them through email and provide details of your problem. You should also attach a picture of the damaged email.
If you do not receive your product even though you were billed at the start of the month, you should contact the customer support team for help. They will help you track your order and speed up a new shipment. Your order may delay if you were unable to bill on the 5th of the month.
There are plenty of ways to contact ScentBird. If you want to speak to an agent, the simplest way is by calling them. You will be connected to an agent who will help you. You may also contact them on Live Chat or their social media platforms.
After thousands of ScentBird customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Can I return my ScentBird subscription and get a refund? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting ScentBird if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like ScentBird in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Can I return my ScentBird subscription and get a refund? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.