Sears gives its customers a satisfaction guarantee. If the product you receive does not meet the expected standards, you have the right to file a warranty claim. Sears is a great option if you are trying to improve your home. Home improvement is a valuable investment. It improves the resale value of your home and enhances your experience at home.
Sears gives its customers a lot to enjoy and one of them is their warranties. The satisfaction guarantee includes the following;
The satisfaction guarantee is meant to make sure that you enjoy your home improvement products and services. If you are not satisfied with what you get, you should contact the customer support team immediately.
They will listen to you, understand your request and act promptly to help you get the product or service you deserve based on their warranty. If you wish to return a product, you should read and understand the Returns and Cancellation policy.
The Limited Warranty on Installation
Aside from the manufacturer's warranty, Sears also has a limited warranty on installation. The workmanship of all installations done by Sears is warranted. If it turns out to be faulty within a certain number of years, Sears will help you correct the problem. You won't be required to pay anything for it. If, however, the repairs are not commercially practicable or cannot be done on time, Sears may choose to give you a refund or replacement. The rights that you get for this warranty vary from one state to another.
Filing for Your Complaint
If you have any problems with your Sears products, you should contact the customer support team for help. Contact them by email and you will receive a reply fast. All complaints are handled by the customer service and then transferred to their relevant departments.
When contacting them, ensure that you have a clear explanation of your complaint and that you are covered in the warranty. Speak to them politely and explain how you would like them to help you. If you wish to speak with an agent, you may contact them by phone.
If you feel that your issue has not been addressed as it should, you may contact the Sears Corporate Advocate and Customer Complaint Department.
If you are covered by the Sears Home Warranty Plan, you are assured of 24/7 customer support
Managing Your Account Online
If you need to file a claim for your warranty, you can do it online. Visit the option 'My Account' and submit a claim. You can check the status of your claim and manage your plan online.
On the option 'My Account', you may also schedule a home warranty service. If you wish, you may schedule a visit for preventive maintenance.
You may benefit from Sears' warranty plan even if you already have home insurance. Your home is one of your biggest investments so you should give it the best protection possible. Your home insurance policy may not cover the cost of repairing or replacing your appliances if the damage is caused by mechanical failure.
If you are not sure whether you are covered in Sears' warranty, you may ask Sears' customer support team. They will guide you and help you ensure that you get the help you need. The best way to contact them is by phone. You do not need to wait a long time to get a response and you get to speak with an agent. Other ways to contact them include their social media sites and help desk.