How do I return or cancel an order with Sears?

Whether you are looking to cancel an order, or return an order you no longer want, here's everything that you need to know to return your order to Sears.

If you are a member at Sears, you can take advantage of the Member Self-Service Cancellation feature to cancel your order through your profile. When canceling an order through your profile, it is possible to let the seller know the exact reason why you are canceling the order. Members can reach out to sellers and ask for help with cancellation. If a seller initiates the cancellation, the member may incur a high cancellation rate. Follow these steps to cancel a marketplace.

1. Log in to Sears website and activate the drop-down next to your name

2. Click on the option 'Your Orders'

3. Find your order and click on the option 'Cancel Items.'

4. Tap on the reason for your cancellation

5. Click on the button 'Confirm Cancellation'

6. Once your cancellation request is processed, you will get a confirmation email within 24 hours


Most items bought on Sears can be returned. To return a product, it must be in its original packaging and original condition. When returning the product, ensure that you include all parts, accessories, manuals, and the receipt. Your manufacturer's warranty may be useful if you have used the item and it is past the return period.

If your return request is accepted, you may be eligible for a refund. Refunds are issued in the same form as the original method of payment. If you have a gift receipt, your refund may be in the form of a gift card.

Returning Items that Were Mailed to You

When returning an item that was shipped to you, you can use your shipping label. Make sure that you enclose the packing slip that came with your purchase. Indicate the items you intend to return, your return reason code, and the quantity. You will find the return shipping address on the packing slip.

If you start your return online, you can get a pre-printed return label.

Returning Items to a Sears Store

If you bought items from Sears, you can return them to the store. You can start the process online. When going to the store, ensure that you include your order confirmation email, receipt, and online return form. You must also include the original form of payment. It is important to note that you can't just return an order to your local Sears outlet.

Returning Items That Were Delivered to Your Home

If you purchased a large item from Sears, it will be delivered to your home. It is possible to return the items. You can call the customer support team and request them to pick it up from your home. Use the phone number that was used to contact you when your order was placed. If you can return it to a Sears store that is close to you in its original packaging.

Basic Rules When Returning an Item

There are a few rules to keep in mind when returning items to Sears. Some of them include the following;

1. You can return the merchandise in 30 days or less from the date of purchase

2. If you are a member of Shop Your Way, you get an extra time limit of 45 days

3. Always include the original receipt when returning an item

4. Your return may only be completed after the verification is complete

If you run into any challenges when canceling r returning your items to Sears, you may seek help from their customer support service. The best way to reach them is on the phone. You will be connected with a representative in an average of 25 minutes. Other ways to seek support include their email, help desk, Twitter, and Facebook.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert
How do I return or cancel an order with Sears?

Why Did GetHuman Write "How do I return or cancel an order with Sears?"?

After thousands of Sears customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I return or cancel an order with Sears? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sears if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Sears Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Sears in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I return or cancel an order with Sears? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Asked 3 years ago
Updated 3 years ago
Viewed 1,800,015 times
sears account
sears phone number
sears return
cancel sears order
Return an Order
Return an Order

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!