How Do I Get Seatgeek to Refund a Charge?

SeatGeek allows its customers to get a refund for a charge on their platform. If you think you have been unfairly charged, then SeatGeek will refund you if you follow the steps outlined above. The SeatGeek refund policy is very clear on this.

Have you ever missed a show because of the change in plans? Well, here is a lasting solution to all your worries. SeatGeek is a platform for both mobile and desktop users that enables them to buy and sell tickets for live shows such as sports, concerts, and theater events. In addition to this, SeatGeek allows buyers to make complete purchases, view interactive color-coded seat maps, and receive electronic or print tickets.

It also allows reselling your ticket without much fuss. You only need to upload a PDF of your ticket onto your SeatGeek page, and the website will grab all your relevant ticket details. SeatGeek will then recommend the best market price for your ticket, depending on the demand for you to get the best return. SeatGeek will only take a 15% commission from the sale.

One advantage of SeatGeek is that you do not have to share your bank details to process any purchase; all payments are done through Venmo.

Valid Tickets

Due to market flooding, there are many brokers, and there is a high possibility of purchasing a fake or an invalid ticket. You can only differentiate valid ticket fron an invalid one by scanning the barcode at the entrance of the event. There are two reasons, as to why a ticket can be invalid

  • If the ticket was sold twice
  • You bought it from an unreliable source

SeatGeek main goal is to get you to the event you paid for. All you need to do is to trust them, and they will make sure you have a great time with fewer worries.

SeatGeaks portrays several advantages to the buyers; these include:

  • Order tracking: The homepage has a "track my order" button that is easy to find upfront.
  • Clean search interface: it gives you a chance to search by category, or by the free text search bar. The search interface also groups playoff tickets together, making it easy for the buyer to find the best seating positions.
  • Transparency: unlike most websites where they do not display ticket fees, SeatGeek has a dropdown button that helps you to choose the ticket prices before or after fees.
  • Search filters: Through the site, you can filter tickets by type, quantity, and price.
  • Best score: SeatGeek assigns a rating to each ticket, marking it with a number, color, and a scale of zero to 10. Best deals are marked with higher numbers, and in green color, moderate are marked orange, and avoidable deals are marked in red.
  • Email alerts: you can sign up for email alerts and notifications to find out when a ticket changes the price.

Buyer Guarantee

Like any other business website, SeatGeek also offers its buyers security and guarantee; these include:

1. If in any case the seller cancels an event or does not fulfill an order in time, the buyer will receive a 100% refund or even better

2. Tickets are delivered in time for the event, and they can be delivered through:

  • E- tickets – here, the tickets are uploaded to your account within 48 hours of the event
  • Mobile transfers and flash seats – Delivery is done through a third-party email within 48 hours of the event
  • Shipping – Delivery is done to your door step within three days of the event

3. The buyer receives the same tickets he/she ordered for

4 The tickets provide a valid entry to the event.

If the seller does not adhere to any of the above, feel free to request for a refund from SeatGeek. Here are two ways on how you can get assistance:


Visit their website, and click on the support button and have SeatGeek's team of event experts assist you in getting a refund.


Get in touch with SeatGeek through GetHuman, and remember to include all the information, and reasons as to why you need a refund.

Why Did GetHuman Write "How Do I Get Seatgeek to Refund a Charge?"?

After thousands of SeatGeek customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Seatgeek to Refund a Charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting SeatGeek if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for SeatGeek Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like SeatGeek in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Seatgeek to Refund a Charge? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
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