How Do I Retrieve My Tickets on Seatgeek?

Did you lose your seatgeek tickets . No matter which type of tickets you purchase, follow these helpful tips to recover your tickets.

SeatGeek is a mobile based ticket platform through which users can receive tickets to major live sports events, theater and concerts among other events. SeatGeek tickets can either be received electronically or in print.

Receiving Your SeatGeek Tickets

Most tickets on SeatGeek are electronic tickets. The tickets are usually uploaded to your SeatGeek account within 2 days of the event.

On the other hand, you can receive your tickets through other delivery methods. When selecting a listing to purchase, you will see the delivery options in the 'Notes' section. Your ticket format will be indicated in the confirmatory email sent to you by SeatGeek when ordering your tickets.

SeatGeek electronic tickets (e-tickets) are usually in PDF form and are delivered directly from your account. However, it is paramount to note that some venues require tickets to be printed. On the contrary, some venues will allow entry through the SeatGeek app.

E-tickets have instant delivery which means they have no release delay. They are uploaded to your SeatGeek account within a few minutes of making the purchase.

Due to their secure nature, paperless tickets or mobile transfers are preferred in some venues. The mobile transfer tickets have a QR code that is uploaded to your SeatGeek account after purchase.

You should note that mobile transfer tickets cannot leave the platform through which they were crated and are unprintable.

Despite the ticket industry increasingly shunning hardcopy tickets, you can receive your hardstock tickets through several ways.

One of the ways to receive your hardcopy tickets is to have them shipped to you via FedEx or UPS. You will receive a tracking number from the courier through which you can track the delivery of the tickets in case of any mishap. Such tickets will be delivered at least three days prior to the event.

You can also receive your hardstock tickets at the Will Call window at the venue under the name used to order the tickets. You have to bring your Id to receive your tickets. If you want someone else to pick up the tickets you will have to call SeatGeek with the order number and make the change.

Moreover, you can call the tickets' seller before the event and organize a pickup time and location near the event's venue. This can also apply if you receive the tickets on the day of the event. You can contact the seller and organize a meeting time and place then have him/her walk you into the event.

You can also receive a prepaid gift card linked to your ticket that you can use to enter an event.

Lost Tickets

If you misplace your hardstock tickets, you should contact SeatGeek and they will ask the seller to reissue the tickets for you or resend them in an electronic format. However, you should know that not all ticket sellers offer this option. Therefore, the best SeatGeek can do is to verify if the option exists for your particular ticket.

If you lose your electronic tickets you should contact SeatGeek and ask them to access you account and then resend the tickets to you.

Contact SeatGeek

If you have any trouble receiving tickets from SeatGeek, you should contact them directly and apprise them off the situation. You can contact them in the following ways:


You can send a ticket through the SeatGeek website and notify them that you are having problems retrieving your tickets. Open the website and click 'Support' and then click 'Contact Us' to submit the ticket.


You can also send SeatGeek an email and ask them to help you retrieve your tickets. You can retrieve their email address from GetHuman.

Why Did GetHuman Write "How Do I Retrieve My Tickets on Seatgeek?"?

After thousands of SeatGeek customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Retrieve My Tickets on Seatgeek? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting SeatGeek if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for SeatGeek Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like SeatGeek in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Retrieve My Tickets on Seatgeek? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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