What Do I Do If I'm Missing My Tickets from Seatgeek?

I misplaced my seatgeek tickets, Your not alone, it happends to the best of us. Lucky for you, you can get them replaced with these helpful tips.

SeatGeek is a mobile based ticket platform through which users can receive tickets to major live sports events, theater and concerts and many other events. SeatGeek tickets can be received in two forms: electronically or in print.

Receiving Your SeatGeek Tickets

Most of the tickets found on SeatGeek are in electronic form and are usually available in your account at least two days before the event.

However, that does not mean you cannot receive your tickets through other delivery methods. When selecting a listing to buy, the delivery options will be situated in the 'Notes' section. Your ticket format will be stipulated in the confirmation email sent to you by SeatGeek when ordering your tickets.

Despite the majority of SeatGeek tickets being in electronic form, it is vital to note that some venues only accept printed tickets. On the other hand, some venues will allow entry through the SeatGeek app.

E-tickets are delivered instantly with no release delay to speak of. The tickets are automatically uploaded to your SeatGeek account within a few minutes of purchasing them.

Because they are more secure in nature, paperless tickets or mobile transfers are preferred by most event venues. The mobile transfer tickets have a QR code that is uploaded to your SeatGeek account after purchase. The QR code will be scanned at the venue's entrance.

It is crucial for you to note that SeatGeek mobile transfer tickets cannot be transferred from the platform through which they were created and are unprintable.

The ticket industry has done its best to steer clear of hardcopy tickets with significant success. However, there are still several avenues through which you can receive such tickets.

One of the avenues through which you can receive your hardcopy tickets is to have them shipped by international couriers, FedEx or UPS. Use the tracking number you receive from the courier to track the delivery of the tickets in case of any issue. Shipped tickets will be delivered at least three days prior to the event.

Furthermore, you can receive your hardcopy tickets at the Will Call window at the venue under the name used to order the tickets but you have to bring your ID to confirm your identity and receive your tickets. You will have to call SeatGeek with the order number and apprise them of the change if you want someone else to pick up the tickets for you.

In other cases, you can contact the tickets' seller before the event and organize a pickup time and location near the event's venue which also applies if you receive the tickets on the same day as the event. When you can contact the seller and organize a meeting time and place and then have him/her walk you into the event.

Misplaced Tickets

If you misplace your hardstock tickets, you should contact SeatGeek and they will ask the seller to reissue the tickets for you or resend them in electronic form. However, you should know that not all ticket sellers offer this option. Therefore, the best SeatGeek can do is to verify if the option exists for your particular ticket.

Replacing misplaced electronic tickets involves contacting SeatGeek and asking them to access you account and then resend the tickets to you.

Contact SeatGeek

If you have any trouble receiving tickets from SeatGeek, you should contact them directly and apprise them off the situation. You can contact them in the following ways:


You can send a ticket through the SeatGeek website and notify them that you are missing your tickets. Open the website and click 'Support' and then click 'Contact Us' to send the ticket.


You can also send SeatGeek an email and ask them to help you obtain your missing tickets. You can retrieve their email address from GetHuman.

Why Did GetHuman Write "What Do I Do If I'm Missing My Tickets from Seatgeek?"?

After thousands of SeatGeek customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I'm Missing My Tickets from Seatgeek? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting SeatGeek if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for SeatGeek Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like SeatGeek in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I'm Missing My Tickets from Seatgeek? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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