If you bought something from Sephora but need to return it, you need to learn how to get a refund from Sephora. This article will teach you.
Returns made within 30 days of purchase qualify for a refund made to the same account you used to make the purchase. For returns made from 31 to 60 days after purchase, you can get a refund in the form of a credit you can use for Sephora online but not in a Sephora store. Refunds are not possible after that time. The original shipping charges will not be refunded unless the reason for the return is an error on Sephora‘s part. All returns must be in like-new condition. Sephora will inspect all returns and approve or disapprove them at its own discretion.
To return your Sephora purchase by mail, follow this procedure:
Sephora will take up to 30 days to process your return. Your financial institution may take a few days longer to apply the refund to your account.
Bring the return, the debit or credit card you used for the purchase, a government-issued ID, and the original packing slip with you to a Sephora store and ask for help from a customer service representative. Please note that you must bring your return to a free-standing Sephora store if you purchased it in a free-standing Sephora store. Anything you bought at a Sephora in a Kohl's or JCPenny must be returned to the same kind of store, or returned by mail.
If you want to return a gift you received, you need to call Sephora's customer service line and have a customer service representative set the return up for you. You will receive a credit usable toward Sephora online purchases but not toward purchases in brick and mortar Sephora stores.
To make an international return, you need to contact a Sephora customer service representative for help.
If you need assistance, you can reach a Sephora customer service representative by phone. There are no online contact options.
After thousands of Sephora.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Sephora? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sephora.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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