How Do I Get a Refund from Sephora?

If you made a purchase from Sephora that you need to return, you could qualify for a refund if you return it within 30 days. If you return it after that period but within 60 days, you can get a credit for Sephora online. To make the return, you can go online to print out a prepaid return label and ship it by FedEx. You can also bring it to a Sephora store.

If you bought something from Sephora but need to return it, you need to learn how to get a refund from Sephora. This article will teach you.

Sephora's Return Policy

Returns made within 30 days of purchase qualify for a refund made to the same account you used to make the purchase. For returns made from 31 to 60 days after purchase, you can get a refund in the form of a credit you can use for Sephora online but not in a Sephora store. Refunds are not possible after that time. The original shipping charges will not be refunded unless the reason for the return is an error on Sephora‘s part. All returns must be in like-new condition. Sephora will inspect all returns and approve or disapprove them at its own discretion.

Making the Return by Mail

To return your Sephora purchase by mail, follow this procedure:

  1. Go to Sephora's website.
  2. Scroll to the bottom of the page.
  3. Click on the Returns & Exchanges link under the Help header.
  4. Scroll down until you see the "Click here to start or track a return" link.
  5. Click on the link.
  6. Enter your Order Number and ZIP code in the appropriate text fields.
  7. Click on the Next button.
  8. Follow the prompts.
  9. Print out the Prepaid Return Label.
  10. Pack your return up in the original packaging, and include the original packing slip. If you no longer have the original packaging, use a well padded box or envelope.
  11. Attach the Prepaid Return Label.
  12. Bring the package to a FedEx and ship it back to Sephora.

Sephora will take up to 30 days to process your return. Your financial institution may take a few days longer to apply the refund to your account.

Making the Return in Person

Bring the return, the debit or credit card you used for the purchase, a government-issued ID, and the original packing slip with you to a Sephora store and ask for help from a customer service representative. Please note that you must bring your return to a free-standing Sephora store if you purchased it in a free-standing Sephora store. Anything you bought at a Sephora in a Kohl's or JCPenny must be returned to the same kind of store, or returned by mail.

Making a Gift Return

If you want to return a gift you received, you need to call Sephora's customer service line and have a customer service representative set the return up for you. You will receive a credit usable toward Sephora online purchases but not toward purchases in brick and mortar Sephora stores.

Making an International Return

To make an international return, you need to contact a Sephora customer service representative for help.

Contacting Sephora

If you need assistance, you can reach a Sephora customer service representative by phone. There are no online contact options.

Why Did GetHuman Write "How Do I Get a Refund from Sephora?"?

After thousands of Sephora.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Sephora? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sephora.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Sephora.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Sephora.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Sephora? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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