Sephora is a French multinational retailer of beauty and personal care products. It has over 2,700 stores operating worldwide, about 500 stores across the Americas, and an e-commerce site. Sephora sells an assortment of beauty products in every category and has also been recognized by Forbes as one of the Best Employers in the Americas for four years in a row.
1. Go to Sephora.com.
2. Click on the Track Order on the top page to see your recent orders.
3. Click on the order number of the item that you want to track.
4. You'll find detailed order information displayed on the page after clicking the order number.
5. There is a tracking number on the right side of the ship-to address and just under the shipping method. Click on the tracking number if you want to view detailed information about your item's tracking history. You'll find the estimated time of delivery here. Items are usually received within three business days after the item was shipped.
After placing the order, the status of the order will appear as Placed. It usually takes up to two business days for Sephora to process orders. The order status changes to In Progress when it's currently being processed at the warehouse. Once a tracking number is assigned, it changes to Shipped. You may also see Partially Shipped especially when you ordered multiple items and one of the shipments has left the warehouse.
When one of the items you ordered is out of stock after the order has been placed, the out-of-stock items will be canceled and Sephora will send you a notification email. Items in stock will be shipped to you.
It's easy to order from Sephora. The company accepts and delivers orders within the United States and to some international locations. If you have problems with your orders, you can chat with a representative Monday-Sunday from 3 am to 9 pm PST. You can also reach the company's Customer Support via phone Monday to Friday from 5 am to 9 pm PST and Saturday to Sunday from 6 am to 9 pm PST. Feel free to also check its website for information about your order, shipping, billing, and returns.
After thousands of Sephora.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track an Order with Sephora? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sephora.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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