How Do I Cancel My Shoes.com Order?

Shoes.com customers who want to cancel an order should contact customer service as quickly as possible. Orders can only be canceled during the processing phase. Customers can reach out by calling the toll-free customer service number or by emailing customer support. Customers who aren't able to cancel an order because the processing is complete can return their order after it arrives at their home.

Shoes.com will allow customers to cancel an order if they change their minds. As a Shoes.com customer, you can cancel an order as long as it's canceled while it's still in the processing stage. Processing can take anywhere from 1-5 days. Customers should call customer service asap to cancel their order. Once your shoes.com order has shipped, it can't be canceled. This policy applies to customers in the U.S. as well as customers who live outside of the US.

Contact Shoes.com

Customers who wish to cancel an order can reach out to Shoes.com by calling their toll-free number or by messaging service@shoes.com. Timing is extremely important because, once the order has shipped, changes can't be made. The processing time varies and can take anywhere from 1-5 business days. As long as your request to cancel your order is received during this time frame, Shoes.com will cancel the order.

What If You Can't Cancel Your Order?

If you miss the time frame to cancel your order, simply return your order once it arrives at your home. You will receive a full refund minus the $7.95 restocking fee. Shoes.com will provide you with a prepaid shipping label that you can use to return your item without paying shipping fees. If you have difficulty printing your shipping label call or email customer service for help.

Return Guidelines

Customers have 60 days from the date of purchase to make a return. During the holiday season, customers have 90 days to make a return. Items should be returned unused and in the original packaging. A prepaid shipping label isn't available for APO/FPO locations or outside the 50 U.S. states.

Why Did GetHuman Write "How Do I Cancel My Shoes.com Order?"?

After thousands of Shoes.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Shoes.com Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Shoes.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Shoes.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Shoes.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Shoes.com Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Cancel my Shoes.com order
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