Shoes.com: How do I return or exchange an item?

A simple 7 step guide for solving this common Shoes.com problem quickly and effectively by GetHuman

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You can also request a free return for Shoes.com online without having to call them. You'll need to make sure the item(s) are... 1. UNWORN and in new condition (no visible wear or tear) with original tags
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2. In the original packaging with the receipt or packing slip.
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3. Within 60 days of the purchase date for U.S. customers
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4. Regularly priced or sale item(s)—Final Sale items are not eligible for return or exchange If the item meets the criteria above you can request a return label online by following this link (https://www.shoes.com/returns/findorder)
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Step 1. Enter order information from the packing slip or log into your account
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Step 2. Select item(s) to return and the reason for returning
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Step 3. Request shipping label (you'll receive it via email)
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Author: The GetHuman Team • January 15th, 2016

About this Step by Step Guide

After thousands of Shoes.com customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Shoes.com: How do I return or exchange an item?; Shoes.com no phones answered emails returned or return calls.... So we put together this guide to try to help. It has 7 step(s) to it. It takes an average of 17 minutes to get through these steps according to other users, including time spent working through each step and contacting Shoes.com. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Shoes.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Shoes.com that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I return or exchange an item? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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