Shopify is an e-commerce platform that allows users to build online stores. The company was founded in 2004 and now supports over 800,000 businesses in 175 countries.
As a shop owner, you have the ability to add tracking to your orders. This will allow you to track the order in the event the client claims it went missing or they never received it. Keep reading to find out all the ways you can track an order with Shopify.
Note that if you purchased a shipping label with Shopify Shipping, it will automatically include a tracking number. This number can be found in the order details and is shared with the customer.
If you have received tracking information from a mail carrier after you have fulfilled the order, you can go into the order details and input the tracking details. This will then send the customer an email with the tracking information so they have it on hand as well. To do so:
Go to www.shopify.com
In the top right corner, select 'Log In.'
Enter your store address and select 'Next.'
Enter your password and sign in to your store.
From your Shopify admin account, click on 'Orders.'
Select the order you want to add tracking information to.
Under the 'Fulfilled' section, click 'Add Tracking.'
Select 'Edit Tracking' and enter the tracking information.
If Shopify recognizes the tracking number format, it may choose a carrier for the number. If it doesn't recognize the number, or if it chooses incorrectly, simply choose the right company from the 'Carrier' drop-down selection.
If you can't find the carrier you've used, select 'Other,' and add the tracking manually
The 'Send notification email to customer' is automatically checked. If you don't want to share the tracking information with your customer, uncheck this box.
If the above instructions didn't work for you and you still need assistance tracking an order with Shopify, you can reach out to the customer support team. You can call the Shopify customer support team for additional help. Make sure to have the details of your store on hand to verify your identity.
If you prefer not to speak to the customer support team over the phone, you can use the live chat function instead. You will be asked to verify your store details.
After thousands of Shopify customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track an Order with Shopify? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Shopify if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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