How Do I Contact Shutterfly Support?

If you are a Shutterfly member and want to know what the current deals are or you have an issue with an order or missing uploads, you can get help from customer support. During Shutterfly's regular business hours, you can speak with a customer service representative to resolve issues or get information. Outside regular customer service hours, you can use the online automated Shutterfly Assistant to look into problems or find information.

Millions of photographers enjoy using Shutterfly for photo storage, and have created prints and gift items from their photos. As a Shutterfly member, you can create unique keepsakes for you and your loved ones, but there may be times when you need to contact Shutterfly to resolve an issue or for information. How do you contact Shutterfly support?

How to Contact Shutterfly Support

There are two ways to contact Shutterfly support: via telephone or through the online assistant.


If you need to talk to a customer service representative, you can contact Shutterfly via telephone here during the following days/hours:

  1. Monday-Friday from 7 a.m. to 5 p.m. Pacific Standard Time.
  2. Saturday and Sunday from 8 a.m. to 4 p.m. Pacific Standard Time.

During those times listed above, a customer service representative will be able to assist you with any issues you have.

Online Assistant

If you in need of support outside the regular customer service hours Shutterfly has established, you can get help from the Shutterfly online assistant. To access the online assistant, follow these steps:

  1. Open Shutterfly's website in your computer browser.
  2. Sign-in to your account.
  3. Scroll to the bottom of the page and click on "Customer Support" under "Help."
  4. Click on the "Shutterfly Assistant" button on the bottom right-hand side of your screen.
  5. Type in the message box your question or issue you are having at the time or select from the options for the issue you need resolved.
  6. The online assistant bot will direct you to a possible solution to the issue on the Shutterfly website.
  7. When you have either resolved the issue or determined you will need to wait to speak to a live customer service representative, click the "x" in the chat box to close the online assistant.
  8. Click on "Confirm End Chat."
  9. Select "Save Transcript" if your issue was not resolved by the online assistant. This chat log/transcript will come in handy when you contact customer support during the regular business hours.
  10. Once you have saved the transcript, click on "Close Chat" to turn off the Shutterfly Assistant.

Shutterfly provides users with two methods to contact its customer service department to resolve issues or get information about current promotions or upcoming deals. For more information or assistance, contact Shutterfly here.

Why Did GetHuman Write "How Do I Contact Shutterfly Support?"?

After thousands of Shutterfly customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Contact Shutterfly Support? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Shutterfly if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Shutterfly Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Shutterfly in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Contact Shutterfly Support? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 6 months ago
Updated 6 months ago
Viewed 235,287 times
Shutterfly; Shutterfly customer support

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