If you placed an order on Shutterfly and then realized that you didn't get it quite right, you may wonder if it's possible to edit an order with Shutterfly after you have placed it. For the most part, the answer is no. However, there a couple of workarounds you can use.
If You Just Need Some Items Removed from Your Order
If you realize that you ordered some things that you shouldn't have, you can cancel your order, remove those items, and then resubmit it. There are two ways to do this. Please note that Shutterfly only allows you 30 minutes to cancel an order after you have placed it.
Canceling from the Confirmation Email
Canceling from Shutterfly's Site
After you have canceled the order, any promotional offers you used in the order will be restored.
It is possible that you might still see charges on your Paypal or bank statement even after you have canceled the order. These are just the initial authorizations you made, the system hasn't caught up with the cancellation yet. They will be removed soon.
After you have canceled the order, you can remove the items you ordered by mistake and then resubmit the order.
If You Need to Change or Add Some Items to the Order
This is a little trickier. Shutterfly does not let you change or add items once you have placed the order. So if you need to change some items, first cancel the order using either of the methods described above and remove the items you need changed. Resubmit the remaining order. Place a separate order for the new items you wish to add.
If you have any problems with this process, you can get in contact with Shutterfly's customer service. They have an online help forum and a customer service phone number.
After thousands of Shutterfly customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Edit an Order I Already Placed with Shutterfly? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Shutterfly if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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