How Do I Edit an Order I Already Placed with Shutterfly?

This easy to follow article outlines how Shutterfly customers can cancel and edit an order that has already been placed. If you have recently placed a Shutterfly order that you would like to edit, this guide could help you. The article explains how to cancel and edit an order via your confirmation email, how to cancel an order on your online account, and what to do if these steps do not work.

If you are a recent Shutterfly customer, but you have made a mistake and would like to edit an order you have already made, this article will be beneficial to you.

You're a Shutterfly customer because the firm offers high-quality photographic products at reasonable prices. However, you have made a mistake on an order that you have already placed and would like to make an edit, but you are unsure of how. Fortunately, in some circumstances, it is possible to make a change to your order online.

To find out how to edit an order you have already placed with Shutterfly, follow this simple guide.

What Orders Are Eligible for Editing?

Before you try to edit your Shutterfly order, you need to find out whether it is possible to edit your order. Unfortunately, you cannot edit an order, but it is possible to cancel and resubmit your order.

Shutterfly offers a 30-minute window after order placement, which allows customers to cancel their order without charge. Therefore, if it has been more than 30 minutes since you placed your order, you will be unable to cancel it and will need to request a return and refund after delivery.

It is also important to note that any promotional offers used to place your order will be restored to your account after cancelation.

How to Edit an Order

If your order was placed 30 minutes ago or less, you should be able to cancel it before any money is taken from your account.

You can cancel your order either via your confirmation email or your online Shutterfly account.

Locate the Order Confirmation Email

To cancel your order via confirmation email, find the email in your inbox. You should receive your confirmation email within a few minutes of placing your order. If you have located the confirmation email, open it.

Then, scroll down under you see your order total, under this, you should see a 'Cancel Your Order' hyperlink. Click on this link to be transferred to the details page where you can select the 'Cancel' option when prompted.

If you have completed these steps successfully, your order will be canceled and you can edit your order before resubmitting it.

Log Into Your Shutterfly Account

If you would prefer to cancel and edit your order by logging into your online Shutterfly account, you can do so by visiting the company website. Once you have navigated to the website, locate the 'My Account' tab, which is located in the top righthand corner.

After selecting the 'My Account' tab, enter your email address and password as requested, and then click on the orange 'Sign In' button.

Once you have signed in, locate your most recent order and select it to be taken to the order summary page. You should then see a blue 'Cancel' button, choose this option to cancel your order.

If This Doesn't Work

If you have followed these steps carefully, but still cannot cancel or edit your Shutterfly order, you need to contact the customer service team.

You can find the customer service contact details on the GetHuman website.

How Do I Edit an Order I Already Placed with Shutterfly?

Why Did GetHuman Write "How Do I Edit an Order I Already Placed with Shutterfly?"?

After thousands of Shutterfly customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Edit an Order I Already Placed with Shutterfly? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Shutterfly if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Shutterfly Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Shutterfly in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Edit an Order I Already Placed with Shutterfly? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 2 months ago
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