How Do I Report a Problem with My Simple Mobile Internet Service?

Everyone enjoys lower cost mobile, wireless or internet service and providers like Simple Mobile have options to get in touch with their customer service teams or give tech savvy customers access to resource pages with manuals and tutorials. Chances are, if you prefer to reach customer service, you can do so by chat, phone or regular mail. You can text Help to 611611 or you can use the support and help pages on

Simple Mobile is a provider of prepaid mobile phone services and lower cost phones and is operated by Tracfone. Naturally, what do you do when you encounter a problem with your internet? Read on and learn the three ways to get in touch with someone at Simple Mobile. Please keep in mind that current customers will need to provide their Simple Mobile SIM number and their Simple Mobile phone number regardless of how they get in touch with customer service.

Live Chat

Available 7 days a week from 8 A.M. until 11:45 P.M. EST and they can be reached from the Simple Mobile website.

  1. Go to and click on the red button below the online chat option.
  2. Keep in mind that the box that opens will advise you to reboot your phone or internet first before proceeding and when you do, it will ask you to provide your name, email address and phone number.
  3. There are also two drop-down options. The first will ask if you're a current customer and the last will ask you to select the topic that closely fits your issue.


Simple Mobile customer service can also be reached from 8 A.M. until 11:45 P.M. EST, everyday.

By Mail

If you needed to write or send information by mail, Simple Mobile has the following address for customer resolution.

SIMPLE Mobile Corporate Office.
Attn: Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178

Bonus Way Number Four

Since Tracfone is the parent company of Simple Mobile, you may also have the option of texting Help to 611611, but please bear in mind that this is an automated system and you may not be able to reach a customer service representative. This method may only work if the phone number on your account is a mobile phone.

Self-help Option Number Five

You can also peruse the help section at Here is where you can find FAQs and owner manuals, to mention just two of the resources on this page.

Simply go to and hover your mouse over the Help tab to see a variety of topics including technical support and other resources. The direct link for technical support is

Why Did GetHuman Write "How Do I Report a Problem with My Simple Mobile Internet Service?"?

After thousands of Simple Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My Simple Mobile Internet Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Simple Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Simple Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Simple Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My Simple Mobile Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Simple Mobile

Asked 7 months ago
Updated 7 months ago
Viewed 348,570 times
Simple Mobile
Report Issue with Simple Mobile internet
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