How Do I Get a Refund from Sirius/xm?

SiriusXM has long been a premier provider of radio services, but sometimes, you may need to return a radio or accessories. Sirus makes it simple to return devices, but there may be fees for doing so, and you may need to cancel your subscription separately.

SiriusXM sells radios, accessories, and subscriptions to its exclusive radio services. If you need to return your SiriusXM purchase for any reason, just follow the instructions below to get a refund.

SiriusXM Refund Policy

You may return your purchase for any reason within 30 days of making the purchase and get a refund. To qualify for a refund, your returned items must be in like-new condition. Shipping charges will be deducted from your refund.

Making the Return

To make the return and get your refund, you must follow the steps below:

  1. Call SiriusXM at (800) 422-7142.
  2. Ask the representative you speak to give you a return merchandise authorization, or RMA. If your return is not accompanied by an RMA number it will not be processed.
  3. Look in your shipment and locate the prepaid UPS return label.
  4. Put your RMA number on your return shipping label.
  5. Package your return. You must include all of the items that came with the purchase, including all accessories, warranty cards, and manuals. The cost of replacing any missing items will be deducted from your refund. Once the company receives and processes your return, you will be issued a refund. Allow up to 8 weeks for processing. Your refund will be issued to the same account you made the purchase with within 1 or 2 billing cycles of processing.

Alternately, instead of using the UPS label that came with your purchase, you can choose to make the return with a carrier of your own choosing, to avoid having the shipping fees deducted from your refund. If you do, put the following address on the shipping label (along with your RMA number):

SiriusXM Satellite Radio
c/o Dotcom Distribution
300 Nixon Lane
Edison, NJ 08837

Canceling Your Subscription

Returning your SiriusXM radio does not automatically cancel your radio subscription service. You must do that separately. To cancel your subscription, call SiriusXM's customer service number.

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Why Did GetHuman Write "How Do I Get a Refund from Sirius/xm?"?

After thousands of Sirius/XM customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Sirius/xm? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sirius/XM if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Sirius/XM Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Sirius/XM in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Sirius/xm? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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