SiriusXM sells radios, accessories, and subscriptions to its exclusive radio services. If you need to return your SiriusXM purchase for any reason, just follow the instructions below to get a refund.
You may return your purchase for any reason within 30 days of making the purchase and get a refund. To qualify for a refund, your returned items must be in like-new condition. Shipping charges will be deducted from your refund.
To make the return and get your refund, you must follow the steps below:
Alternately, instead of using the UPS label that came with your purchase, you can choose to make the return with a carrier of your own choosing, to avoid having the shipping fees deducted from your refund. If you do, put the following address on the shipping label (along with your RMA number):
SiriusXM Satellite Radio
c/o Dotcom Distribution
300 Nixon Lane
Edison, NJ 08837
Returning your SiriusXM radio does not automatically cancel your radio subscription service. You must do that separately. To cancel your subscription, call SiriusXM's customer service number.
After thousands of Sirius/XM customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Sirius/xm? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sirius/XM if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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