Skrill is a popular mode of payment because it is safe and widely accepted. Sending and accepting payment is easy and there are no transparency issues. If you have issues sending or receiving your payments on Skrill, you can get help fast. The following are a few terms and conditions associated with Skrill payments. If you do not meet them, you may have issues with your payments.
Transaction Limits and Times
If you have tried sending money using your credit or debit card, you must be aware of the limits. When sending money, funds will be debited from your card as soon as you complete the transaction. Your recipient will receive them on the same day.
If you use bank transfer to send your payments, the recipient should receive it in two to five days.
The transactions may be delayed for a variety of reasons. Skrill holds the right to suspend or cancel your payments as they see fit. They have a set of rules and regulations that govern such decisions.
Your payment may be suspended if Skrill is unable to verify the identity of your recipient. Your payment may be suspended or canceled if the payment instructions you provided are incomplete or false. Try to make your payment instructions as accurate as possible.
Check with your recipient to ensure that their account is not suspended. If it is, you won't be able to send money to them.
If the law requires, your recipient may have to verify their identity before you transfer funds to their account. If they do not do it in 31 days or less, you may have problems with your payment. The funds will be refunded to your account using the method you used to make your payment.
Different Skrill accounts have different transaction limits depending on their different status. Other things that may affect your transaction limits include; your country of residence, the chosen method of payment, and the country of your recipient.
The transaction limits are flexible so they can change from time to time as Skrill deems fit. If the amount you wish to send is beyond the transaction limits, you will receive a notification about it. Lower the amount and try again.
Make sure that the payment method you are attempting to use is approved in your region. You can't use your Skrill Account balance to send money through the Skrill Money Transfer Service.
How to Send Money
Do not attempt to send money to people that you don't know. Once you have completed a transaction, it is not possible to reverse or cancel your transaction.
Log into your Skrill Account and click on the option 'Skrill Money Transfer.' Enter your payment instructions including; the amount you want to send, the currency, recipient's country, and other details of the recipient.
If you have trouble completing payments on Skrill even though you meet the requirements, you may need to ask for help from the support team. There are lots of ways to contact Skrill. If you wish to speak directly with an agent, you may contact them by phone. You will be connected with a representative in less than 30 minutes. Explain your problem to them as politely as you can. They will provide you with helpful tips, reminders, and solution.
You may also contact Skrill by email. This is a good option if you don't need to speak with an agent. Keep your email short, simple, and polite. Explain the nature of your problem and how you would like to find help. Skrill does not offer support on their social media sites.
After thousands of Skrill customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I let Skrill know I'm having issues receiving payment? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Skrill if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Skrill in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I let Skrill know I'm having issues receiving payment? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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