Skrill is a digital wallet that allows you to make payments online. You can use the card to make payments with your credit card or other payment options that are allowed with Skrill. If you have any trouble with your Skrill account, you can recover it in a few simple steps.
If You Forgot Your Password
If you do not remember your Skrill password, you can always recover it. You can reset your password using the automated password recovery procedure.
Go to the login page and click on the option 'Forgot Your Password.' The link will require you to enter your e-mail address. Enter the address that you used to register your Skrill account. Click 'Submit' and you will get an email with your password reset instructions.
If you have trouble resetting your password, you may need to contact the customer support team for help. Provide them with details of your account and explain the nature of your problem. The customer support team will help you accordingly.
Recovering Your Deactivated Account
If your account has been deactivated, you still have the option of recovering it. It is a simple process and you can complete it in a short time. There are two reasons why your account may be deactivated;
1. If your account violated the terms and conditions of Skrill
2. If you did not complete a verification
If Your Account is Closed Permanently
Your account may be closed permanently if it violates the terms and conditions of Skrill. In this case, it is not always possible to get it back. You may need to create a different account. Contact the customers support team and find out if they may help you. If they cannot help you recover your account, you may have to create a new account. If that is the case, you cannot use the details that you used in your previous account. If you are unable to create a new account, it may be time to look into new alternatives.
Recovering a Disabled Account
If your account was disabled due to a missed verification, it is possible to recover it. To recover your account, you must be able to validate your identity. You may need to provide the following information;
1. A copy of your passport or ID card
2. A selfie with you holding your passport next to your face. Ensure that your selfie is clear and high quality
3. A recent bank statement. Ensure that it shows your full name and address. The bank statement should not be more than 90 days old
If you can verify your identity, your account will be recovered in a day or less.
Before attempting to recover your deactivated account, you should understand why your account was deactivated in the first place. In most cases, it is because there are lots of suspicious transactions. Your account may also be deactivated if you did not verify your account. If you don't know why your account was deactivated, you may contact the customer support team and ask.
There are plenty of ways to contact the Skrill customer support team. If you want to speak directly with an agent, you should contact them by phone. Skrill has reliable email support. If you have any problems with your Skrill account, you can send them an email. You will receive a response to your email in less than 48 hours. Provide the details of your account and include as much information as possible. If you don't provide all the necessary information, it may be difficult to get help. You may also get help from the help desk.
After thousands of Skrill customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I recover my Skrill account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Skrill if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Skrill in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover my Skrill account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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