Sky is a British telecommunications and media company and one of the largest in the world. They provide television, talk and broadband internet services to both individuals and businesses. The company is headquartered in London but has operations in several other European countries.
You may want to cancel your account with Sky for a wide variety of reasons. You may no longer want to use their services, it may be as a response to a price hike that makes it too expensive or you may want to try services from a different provider.
Sky Cancellation Policy
Regardless of the service you want to cancel with Sky, you will need to give the company at least 31 days notice before cancellation. The 31 day period is commonly referred to as a 'Cooling Off' period as it gives you time to rethink your decision to cancel.
Another crucial thing to note is that you should cancel Direct Debit or any other ongoing payment service you have contracted with Sky since further payments with the company may still be due. You should ensure all bills are paid before starting the account cancellation process.
A minimum contract period applies to any service you contract from Sky which is typically 12 or 18 months. If you cancel a Sky contract before the minimum contract period is over, you will be liable for early termination fees. Sky will let you know if you are liable and the amount you are liable to pay. You can find the different early termination fee policies on the Sky website.
You can cancel your Sky account through their website using the following process:
Despite the above process being quick and efficient, the best way to cancel your Sky account is to contact their customer care center and cancel it directly. You cancel your Sky account through the following ways:
Calling via Phone
Calling Sky's contact center is the best way to cancel your Sky contract. Calls to Sky contact centers are free for Sky Talk customers. However, if you do not have a Sky Talk account, call charges will apply.
When you make the call, you will first hear the automated voice prompts. It is vital to know that you cannot cancel your Sky account using the voice prompts. You will therefore have to follow a series of voice prompts on the line until you are connected to a customer service representative.
When you are eventually connected to a customer service operator, he/she will do their best to convince you to stay on as a Sky customer which, according o testimonials, can last a long time. Convincingly but courteously tell the operator that you want to cancel your account.
You can find the phone numbers on GetHuman.
Cancelling via Email
A slower alternative to cancelling your Sky account is by email. An email tends to be lengthy as you will have to provide your account information so as to cancel your account. You may even receive a call from customer service to confirm the details. Therefore, include as much account information in the email as possible to speed up the process.
Since cancellation via email may take a while, you should send the email at the start of your notice period. The date on which you send the email will be the start of the notice period.
You can find the customer support email address on GetHuman.
After confirmation of the Sky account cancellation, Sky Q customers will have to return their Sky boxes within 90 days of the end of the contract. Failure to do so will incur non-return fees.
After thousands of Sky customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Account with Sky? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sky if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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