How Do I Permanently Delete My Skype Account?

Follow the outlined easy steps if you want to permanently delete your Skype account today.

Skype is an online telecommunications platform that allows users to participate in video chat and video calls between computers, mobile devices, tablets, the Xbox One console, and smartwatches, using the Internet. Users can share messages, screens, and images with each other. The company was founded in 2003 and originally was used by many businesses for conference meetings. If you no longer use your Skype account, follow the steps outlined below to permanently delete your Skype account.

Note that Microsoft says it's not possible to separate your Skype profile from your Microsoft account. So, you can either choose to simply cancel your Skype subscription and delete the apps or you will have to delete your Microsoft account. We've outlined both options for you.

Cancel Your Skype Subscription

  1. Go to www.skype.com

  2. In the top right corner, select 'Sign In' and click on 'My Account.'

  3. You will need to sign in to your Microsoft account with your email address, phone number, or Skype ID.

  4. Click 'Next.'

  5. Provide your password and click 'Sign In.'

  6. On the right side of the screen, click on your profile picture and then select 'My Account.'

  7. Under your subscriptions, select 'Cancel Subscription.'

  8. You will be asked to provide a reason for canceling. Select the one that makes the most sense and confirm your cancelation. The options for you to choose from are:

    • I would like a higher subscription

    • I do not use the service right now

    • I do not need the service for the next few months

    • The service is too expensive

    • I am having call quality issues

    • Other

  9. You will receive an email confirming you have successfully canceled your account.

  10. Next, remove Skype apps off of your computers, phones, and devices to stop using the app.

Cancel Your Microsoft Account

If simply deactivating your Skype subscription and removing the apps is not good enough for you, you can choose to delete your Microsoft account. As the accounts are tied together, permanently deleting your Microsoft account will serve to also permanently delete your Skype account.

  1. Go to this link to close your account.

  2. You will be asked to verify your identity. You can choose to verify via text message, email, or a phone call to the details you have on file with your account.

  3. Choose an option and enter the details to verify the phone number or email address.

  4. Next, enter the verification code sent to your email address or phone, and click on 'Verify.'

  5. You will be redirected to a screen advising you on all the steps you should take to make sure your account is ready to close, such as downloading all of your files.

  6. Click 'Next.'

  7. Check all the agreement boxes showing you understand what closing your account means.

  8. Select a reason for leaving that best represents your mindset. The options provided include:

    • I'm combining Microsoft accounts

    • I use a different Microsoft account and don't need this one

    • This account has been hacked

    • I no longer want a Microsoft account

    • My reason isn't listed

  9. Click on 'Mark account for closure.'

  10. After you mark an account for closure, Microsoft waits 60 days before permanently closing the account. If you change your mind and want to reopen your account, simply log back in during that 60 day period.

Search Skye's Help Forum

If you are running into technical difficulties, before contacting Skype's customer support you can search the Help Forum. Other people may have experienced similar issues and have an outlined solution for you to follow.

Contact Skype Customer Support Via Live Chat

If you're having difficulties in any of the steps outlined above, you can contact Skype's Live Chat function. You will need to provide your contact and person information to verify your identity.

Topic Summary

Follow the outlined easy steps if you want to permanently delete your Skype account today.

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Why Did GetHuman Write "How Do I Permanently Delete My Skype Account?"?

After thousands of Skype customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Permanently Delete My Skype Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Skype if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Skype Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Skype in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Permanently Delete My Skype Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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