What do I do if my Snapstreak disappeared on Snapchat?

You and your friends work hard to build your Snapstreaks. So what do you do when you lose your streak? Here's how you can report it and hopefully get it restored.

If you and your friends use Snapchat frequently, you are likely to build up your Snapstreak. Your Snapstreak will increase as you and your friends send snaps to each other. If you Snapchat each other within 24 hours for three consecutive days, your Snapstreak increases. A flame emoji will appear next to your friend's name. The number next to the flames increases as you continue to send snaps.

The process of building your Snapstreaks can take a lot of time. It would be a shame to lose them for no valid reason. If you have spent weeks trying to build a Snapstreak, it can be frustrating to have it all wiped out. Fortunately, it is possible to get it back.

How to Keep Your Snapstreak Going

This is the most obvious way to preserve your Snapstreak. If you want your Snapstreak to keep going, you and your friend must continue snapping each other every day. While this may sound like a lot of work, it is the easiest way to keep your Snapstreak going.

When Your Streak Disappears

It is possible to lose your Snapstreak even after working hard for it. Most people lose their streaks due to technical problems. If you feel that your streak has disappeared unfairly, you can contact Snapchat for help. They will help you reactivate it. Snapchat understands that your streak may be important to you so they are always willing to help.

Before you claim your lost Snapstreak, you need to be sure that it was lost unfairly. The primary reason for losing your streak is if you and your friend have not been sending snaps within the past 24 hours.

If you have attempted to send messages to your friend, check your internet connection. Connectivity problems could cause your snaps to fail. In such instances, Snapchat should send you a notification that your Snap was not delivered. Check for that message and try again when you have a better internet connection. You can always start to build a new streak.

Another reason for lost streaks may be faulty hardware or operating systems. If this problem goes on, you will lose both your streak and 'best friend' status.

If you are sure that both you and your friend sent snaps but still lost your streak, it is okay to report to Snapchat. It is not clear why you may lose your streak but most people blame a bug in the system and technical issues. Keep your Snapchat updated and always look out for problems in the application.

Getting Your Streak Back

Before you try getting your streak back, you must know that there are provisos. Snapchat will not allow you to claim your streak back every time you lose it. You must, therefore, contact them for help only when you are sure that you lost your streak unfairly. Follow the following steps to get your streak back.

  • Go to Snapchat Support. The option will provide you with a list of all possible problems. Click on the option 'My Snapstreak disappeared.'
  • Fill in your details in the contact form that will appear on your screen. Some of the details that you will be required to fill in include; your username, cell number, and email address.
  • Fill in the form with all the details you can. If you are not sure of your answers, ask your friend to help.

Snapchat may not be able to help you if you do not fill in the form accurately and in details. You won't get your Snapchat back if waned naturally. In that case, you can try to build your streak back.

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What do I do if my Snapstreak disappeared on Snapchat?

Why Did GetHuman Write "What do I do if my Snapstreak disappeared on Snapchat?"?

After thousands of Snapchat customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if my Snapstreak disappeared on Snapchat? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Snapchat if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Snapchat Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Snapchat in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Snapstreak disappeared on Snapchat? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Asked 3 years ago
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