SoFi has some popular online investment tools, as well as regular online banking tools. While they make SoFi popular with users, they also make it popular with hackers. If you have just discovered that your SoFi account has been hacked, there are several things you need to do. Some of them should be done as soon as possible.
You need to change your password right away so that whoever hacked your account can't continue to access it. You must also do it before the hacker changes the password to keep you out. To reset your password, follow these instructions:
You need to figure out exactly how much money you lost and which transactions were involved. Record all the transaction numbers, dates, and account levels. Then, you'll be prepared to contact SoFi.
According to SoFi's policy, customers are responsible for the security of their accounts. That means that the company is not obligated to get your money returned to you or to take any other particular steps regarding the hacking. However, that doesn't mean that company won't help.
Once you've secured your account and collected all the necessary information, it's time to call SoFi's customer service department. Tell the representative about the hack, and ask for any help the company can give in recovering your lost funds. You may need to call back at another time when the right departments are open. The company may be able to help you recover some of your funds. And if the hacker has locked you out of your account, SoFi's assistance may help you recover access.
You might also want to consider filing a police report. The police might be unable to do anything about it, but you never know. This could be the only way to recover some of your missing funds.
If the hacker used your account to make trades using your identity, you should also consider filing a report with the FTC. It might manage to stop the hacker from striking again. You can file a report here.
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