Social Security: I forgot my password and username for my online account

A simple 6 step guide for solving this common Social Security problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Last 4 digits of Social Security number, Date of birth
1
You can easily recover your username and password by using this link. https://secure.ssa.gov/RIL/SiView.do
2
Click "Forgot Username"
3
Enter your email address, social security number and date of birth
4
They will then tell you your username. If you click on Forgot Password, they will ask you for the same information. Enter it again.
5
Once you do that they will email you a link to reset your password by issuing you a temporary password. Open the email and click the link.
6
That will open a window where you can enter a new password, then confirm it. Let me know if that helps!
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Author:Adam3 years ago

About this Step by Step Guide

After thousands of Social Security customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Social Security: I forgot my password and username for my online account; I filed for a reinstatement of my SSDI benefits in March and have not received anything.; Did not receive payment, need to update addresd info I believe.; I want to email you with an attachment of a copy of my birth certificant. My current ID is wrong!!!; nd cant find the letter for who to contact today is my only chane; My son gets benefits but is paid to his father but I have him **% of the time and I get welfare...... So we put together this guide to try to help. It has 6 step(s) to it. It takes an average of 105 minutes to get through these steps according to other users, including time spent working through each step and contacting Social Security. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Social Security Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Social Security that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our I forgot my password and username for my online account guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Social Security

Social Security Phone Number
800-772-1213
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