How Do I Reset My Password on the Sony Network?

Sony, the Japanese conglomerate is one of the top companies in the world. The company's interests spread across consumer electronics, business electronics, gaming, finance and entertainment among other industries.

Due to the wide range of services offered by Sony, they often have different accounts for each service including PlayStation and Sony Mobile among many others. However, you can have a Sony account through which you can manage our accounts on all other Sony platforms. You can open a Sony account as long as you are using a Sony product.

The ability to manage all Sony related accounts from a single point can be both cumbersome and advantageous. You get more detailed help from the individual accounts but a single Sony account gives you centralized control which can help reduce the number of passwords and log in details you need to save and remember.

Resetting your Sony network password can be brought about by a variety of scenarios. Forgetting your password is the most common reason among them.

Another reason why you may want to reset your password may be suspicious activity in your Sony account which leads to taking preventive measures to avoid further compromise. A fraudulent party may also lock you out of your Sony account which leads to you using your Sony account to change your password. You may also just want to change your password to make it more secure.

Reset Your Password

Changing your password on the Sony Network is a relatively straightforward process. It includes the following steps:

  1. Launch your web browser
  2. Open the Sony Entertainment Network's website
  3. On the log in page, click 'Forgot Password' and you will be redirected to the password reset page
  4. You will be prompted to submit your Sign In ID which is the email address associated with your account
  5. Input the email address and then click 'Send Email' and a password reset link will be sent to your email
  6. Open your email address and go to your inbox
  7. Check for the password reset email in your inbox and if you do not find it check your spam and junk folders
  8. Open the email and clink on the link. You can alternatively choose to copy the link and paste it in the address bar of your web browser if the link does not open
  9. Fill in your new password in the empty fields and when done click 'Reset Password'
  10. Go to the log in page and try logging in with your new password to see if the password reset was effective.

If the password reset process above fails, you should contact Sony customer support for help changing your password. You can reach them through the following ways:


You can contact Sony customer support directly through their website by following these steps:

  1. Launch your web browser
  2. Open the Sony Entertainment Network's website
  3. Click the 'Support' tab at the top of the page and a drop down menu will appear
  4. Click 'Support' from the options in the list
  5. Scroll to the bottom of the page and click 'Contact Customer Support'
  6. You will be directed to the Sony contact page where you will be prompted to choose to contact Sony Mobile, PlayStation or Sony Electronics. Choose the appropriate category
  7. You will be presented with a contact form. Fill in the requisite fields and when done click 'Send' to submit your query.


The best method to use to contact Sony customer support about a password reset is through the phone. It is fast and efficient. Have your account verification details ready when you make the call.

You can retrieve the Sony customer support phone number on GetHuman.

Why Did GetHuman Write "How Do I Reset My Password on the Sony Network?"?

After thousands of Sony customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reset My Password on the Sony Network? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sony if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Sony Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Sony in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reset My Password on the Sony Network? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Password Reset

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