My Sony smart TV shuts down and restarts about every 30 minutes.
A simple 3 step guide for solving this common Sony problem quickly and effectively by GetHuman
Do a Power Reset.
1. Turn off TV.
2. Unplug the power cord of the TV from the electrical outlet.
3. Let the TV remain without power for 60 seconds.
4. Plug the power cord back into the electrical outlet. (If the television is plugged into a power strip or surge protector, remove it from the power strip or surge protector and plug it directly into the wall outlet. If the issue is resolved, the problem is with the power strip or surge protector and not the television.)
5. Turn on the TV.
If issue persists after doing the steps, reset the TV to factory default settings.
1. Turn on the TV.
2. Using the supplied remote, press and hold the UP arrow button.
3. While holding the UP arrow button press the POWER button on the TV itself.
4. When the TV goes off, release the POWER and UP arrow button.
5. The TV will turn on by itself and the initial setup screen will be displayed. Just follow the on-screen prompts to finish the setup.
If none of these solutions work, Sony suggests tweeting at them. If you have a Twitter account, tweet your problem to @samsungsupport. Having a transaction number, model number and serial number handy ahead of time will be helpful.
BenF3 years ago
About this Step by Step Guide
After thousands of Sony customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: My Sony smart TV shuts down and restarts about every 30 minutes.; My Sony Bravia TV keeps shutting off. The red indicator light keeps flashing even after turning the power off.; My PlayStation * never ends the loading when i turn it on, it's new just two months ago i bought it; Ps* controls goes crazy select stuff on it own or goes up now down on its own ..sometimes not event want turn on .....; Trying to use my phono turntable with my new Sony ****W receiver.; Trying to hook up New Strdn**** but it will not display menus on tv... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 120 minutes to get through these steps according to other users, including time spent working through each step and contacting Sony. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
Why does GetHuman Write How-to Guides for Sony Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Sony that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our My Sony smart TV shuts down and restarts about every 30 minutes. guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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