If you need help to change your credit card or payment information with Soundcloud.com, this article contains this information and more.
If you have canceled your current subscription, you cannot change the credit card information you have on file for that account. Rather, wait for the current subscription to expire, and then purchase a new subscription.
However, if you would like to update your credit card details for a subscription that was not canceled and is still active, you can do the following:
You can also click here to speak to a customer care agent who can help change your payment information.
If you purchased a subscription for a yearly Pro or a Pro Unlimited subscription plan accidentally, you can transfer it to another account by contacting a customer care agent at SoundCloud.com. You will need to provide your profile URL that the account is associated with and the account you would like to transfer the subscription to. The agents will let you know if the switch is possible after checking your information. Unfortunately, any monthly subscription plans cannot be transferred, including Go or Go+; however, it is possible to cancel the monthly Go or Pro subscription plan. To do this, use your computer to log into your account, then go to the subscriptions page and purchase something new.
There are several reasons your payment may not be successful. First, check with PayPal or your bank to make sure they are not the ones blocking your SoundCloud payments.
If you need further help, click here to speak to a customer care agent.
After thousands of Soundcloud customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change My Payment Information with Soundcloud.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Soundcloud if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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