How Do I Change My Payment Information with

If you need to update your payment information details, you can do so right from your subscription page, but only if your account is still active. Unfortunately, canceled subscriptions cannot be changed; instead, you must wait until the account is expired, and then purchase another subscription.

If you need help to change your credit card or payment information with, this article contains this information and more.

What Payment Methods Are Accepted?
  • Debit or credit card (Visa and MasterCard)
  • PayPal
  • Diners Club
  • American Express
  • Discover
How Can I Change My Payment or Credit Card Method?

If you have canceled your current subscription, you cannot change the credit card information you have on file for that account. Rather, wait for the current subscription to expire, and then purchase a new subscription.

However, if you would like to update your credit card details for a subscription that was not canceled and is still active, you can do the following:

  1. Sign in to your account
  2. Visit your subscriptions page
  3. Click on "Use a different card" next to current details
  4. Enter your new credit card information
  5. Save your changes

You can also click here to speak to a customer care agent who can help change your payment information.

Transferring a Subscription To Another Account

If you purchased a subscription for a yearly Pro or a Pro Unlimited subscription plan accidentally, you can transfer it to another account by contacting a customer care agent at You will need to provide your profile URL that the account is associated with and the account you would like to transfer the subscription to. The agents will let you know if the switch is possible after checking your information. Unfortunately, any monthly subscription plans cannot be transferred, including Go or Go+; however, it is possible to cancel the monthly Go or Pro subscription plan. To do this, use your computer to log into your account, then go to the subscriptions page and purchase something new.

Failed Payments

There are several reasons your payment may not be successful. First, check with PayPal or your bank to make sure they are not the ones blocking your SoundCloud payments.

For Credit Card Payments
  • Your bank may reject the payment for unknown reasons
  • You have insufficient funds in your bank account
  • Your card is expired or the date of expiration is incorrect
For PayPal Payments
  • The payment was not approved by PayPal
  • PayPal canceled your billing agreement

If you need further help, click here to speak to a customer care agent.

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Why Did GetHuman Write "How Do I Change My Payment Information with"?

After thousands of Soundcloud customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change My Payment Information with to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Soundcloud if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Soundcloud Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Soundcloud in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Change My Payment Information with guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Updated a year ago
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