How Do I Reschedule My Appointment with Southern California Gas Company?
When you make an appointment with Southern California Gas Company (SoCalGas), circumstances may arise that require you to reschedule. You can contact SoCalGas customer service for more information and assistance in rescheduling your appointment, or you can follow the steps outlined in this article.
Website Changes
As of February 2022, SoCalGas is updating its online service appointment portal, so some features that may have been available in the past (such as scheduling and rescheduling appointments online) are currently unavailable. SoCalGas will povide an update on its website when these features are restored. While the online portal is down, you must call SoCalGas regarding changes to service appointments.
Types of Appointments You Can Schedule
When looking at the types of appointments you can schedule with SoCalGas, there are a number of options, including:
- Transfer Service: If you're moving and need to transfer your SoCalGas service from your old home to your new one, you can contact customer support to schedule the transfer. If you have made a transfer appointment, you cannot simply reschedule it online. You must cancel the transfer appointment and request a new one. You can do this via the "My Account" portal on the SoCalGas website.
- Starting Service: As with transfer requests, if you need to reschedule your start service date, you will have to cancel the current appointment and schedule a new one through the account portal.
- Stop Service: To stop service with SoCalGas, you simply need to complete the online request form with the date you wish to stop service.
- Restore Service: If you're having service restored after it has been shut off, you can contact customer support to learn why it was shut off and how to get it restored.
Remember, Southern California Gas Company is in the process of updating its online service appointment portal, so any service requests or changes must be made by calling customer support.
Why Did GetHuman Write "How Do I Reschedule My Appointment with Southern California Gas Company?"?
After thousands of Southern California Gas Company customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reschedule My Appointment with Southern California Gas Company? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Southern California Gas Company if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
Why does GetHuman Write How-to Guides for Southern California Gas Company Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Southern California Gas Company in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reschedule My Appointment with Southern California Gas Company? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.