How do I get a refund for a Southwest Airlines flight I missed due to personal emergency?

A simple 3 step guide for solving this common Southwest Airlines problem quickly and effectively by GetHuman

Before you get started, be sure you have: Ticket number, Booking reference, Date of booking, Name on the ticket, Flight number
Most airlines have a policy that if you have a personal emergency (doctor's appointment, death in the family) they will refund your ticket. You may need to provide some sort of documentation (doctor's note, obituary of death certificate) when you request the refund. Whether it's before or after the flight, the best thing to do is to call Southwest and speak to the Customer Relations department to process this refund. Before you call, make sure you have all of the relevant flight information including the confirmation number.
Once you have all the relevant flight information, use this number to call Southwest.
When you have an agent on the line don't forget to be nice. It's sounds silly, but agents are more likely to help you out if you are nice to them, especially if you are in a bind with a personal emergency. Let us know how it goes!
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Author: Adam • May 18th, 2017

About this Step by Step Guide

After thousands of Southwest Airlines customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I get a refund for a Southwest Airlines flight I missed due to personal emergency?; I have a question regarding selecting seats prior to checkin; i want to switch flights because my original flight was cancelled and i switched it; I have flown on SW many times from NY to Houston, non-stop. Don't see that anymore. Want to make sure I'm not reading something wrong; Before I purchased my icket there was a screen that showed -*** from $***. When I checked out it was not deducted. What was that all about?; Made flight reservations today* saved flights' until I confirm w*sister. How do I check those flts?... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 55 minutes to get through these steps according to other users, including time spent working through each step and contacting Southwest Airlines. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Southwest Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Southwest Airlines that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund for a Southwest Airlines flight I missed due to personal emergency? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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