How do I get a refund for a Southwest Airlines flight that got rescheduled?

A simple 3 step guide for solving this common Southwest Airlines problem quickly and effectively by GetHuman

Before you get started, be sure you have: Name on the ticket, Booking reference, Date of booking, Flight number, Email address on the account
1
This is really frustrating to hear but we can definitely help. The only way to request a refund is to speak with Southwest Reservations specialist directly. Make sure you have all of the relevant flight information including the date of the flight, the confirmation number, and the name of the passenger(s) on the flight.
2
When you are ready to call about your refund use this number to call Southwest.
3
When speaking with a Southwest agent, be sure to calmly explain that because of their error, you had to book another flight on another airline in order to get where you are going on time and that you are requesting a refund. The agent will then look up you issue and hopefully get you the compensation you need for this inconvenience. Let us know how it goes!
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Author:AdamMay 18th, 2017

About this Step by Step Guide

After thousands of Southwest Airlines customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I get a refund for a Southwest Airlines flight that got rescheduled?; My flight was cancelled, and I want a refund.; In mexico, return flight needs to be put on credit. Can't change online, need to speak to rep..can't; Want a job with them. Need key to unlock the glassdoor.; left iPad charging before boarding a flight today!; How do I change my Southwest flight over the internet?... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 51 minutes to get through these steps according to other users, including time spent working through each step and contacting Southwest Airlines. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Southwest Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Southwest Airlines that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund for a Southwest Airlines flight that got rescheduled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Southwest Airlines

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