How do I get a refund for a Southwest Airlines flight that was cancelled?

A simple 3 step guide for solving this common Southwest Airlines problem quickly and effectively by GetHuman

Before you get started, be sure you have: Name on the ticket, Confirmation code, Booking reference, Flight number, When is the flight
If Southwest cancelled your flight, then you are in line for a refund or for some compensation. The best (and only) way to do this is by calling them directly. Make sure before you call that you have all of the relevant flight information including the date of the flight, the confirmation number, and the name of the passenger(s) on the flight.
Once you have all of that information, you can use this number to call Southwest.
Depending on the time of day, the hold times can be quite long. Once you get a rep on the line, make sure to explain to them that you were supposed to be a on flight, but for whatever reason Southwest cancelled the flight, and the new date and time they offered you doesn't work, and that you would like to be refunded for the flight. The agent will then look into the issue and will take care of the request for you. Let us know how it goes!
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Author: Adam • May 18th, 2017

About this Step by Step Guide

After thousands of Southwest Airlines customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I get a refund for a Southwest Airlines flight that was cancelled?; Availability for change of flight due to cancellation; Change rapid rewards number on upcoming flight; trying to cancel one leg of a SW flight today; weather delays will cause me to miss my connecting flight; My flight was cancelled, and I want a refund.... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 47 minutes to get through these steps according to other users, including time spent working through each step and contacting Southwest Airlines. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Southwest Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Southwest Airlines that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund for a Southwest Airlines flight that was cancelled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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