What Do I Do If My Southwest Airlines Flight Was Cancelled?

Booking a flight to only later discover the airline itself cancelled it is no laughing matter because trying to rebook can be just as much of a hassle. Although the Department of Transportation does advise that passengers who have their flights cancelled are entitled to a refund does not necessarily mean that the airlines will go that route first. The airlines know that you want to go somewhere and they want to be the ones to get you to your destination. The best option in this case is to be prepared as much as possible. Sign up for flight updates and have the alerts texted to you whenever possible. Also, don't be afraid to call up customer service and ask them about their policies and if they have an estimated timeframe in the event you do get a reassigned flight.

You booked your flight with Southwest Airlines and received your confirmation, everything's good, right? Not so fast, there are times when an airline like Southwest cancels flights and it's more than an inconvenience when it happens. The question remains, what do you do when this unlikely event happens to you? First, it's recommended to set up alerts ahead of time.

Rapid Rewards Customers can set up flight update alerts

  1. Go to southwest.com and log into your account.
  2. Click on My Account, then to My Preferences, then to Communications. Switch from subscriptions to account alerts, which should be buttons to the right.
  3. Click on Set up Flight updates and you should be able to choose between text, email or voice call from the drop down menu.
  4. Type in the information and click on save.

Current Policy Industry-wide

If the airline cancels your flight before you do, you are owed a refund and that is policy from the Department of Transportation itself. The best time to call them directly is about 3 days before your flight would've taken place, this normally cuts down on the length of time you are on hold.

Southwest's main customer service line can be reached here.

Of course, if you are a member of Rapid Rewards, then it might be better to call the dedicated line for your reward tier. Bear in mind that airlines will try to resolve the problem by rebooking you first because they want to keep you as a customer, so trying to obtain a refund can be a battle in itself. You may need to decide if it's worth it to get it back or if you will allow Southwest to rebook you.

Rebooking as an option

Some airlines will also try to automatically rebook you for a new flight but keep in mind that this new procedure was implemented sometime in 2018 for Southwest. There have been some reports of passengers trying to check on their previous booking, only to have it disappear from the system and then later, the computer located a new flight to book. Signing up for flight alerts could be helpful in checking the status of your flight and if you need to find your own way to where you need to go, or if Southwest can help you see this through. Waiting a day might also help give the system time to do what it needs to do, which can be hard if you're upset. It's always a good idea to call customer service and just ask them, what is the normal procedure when the airline cancels a flight, and how long does it take to add the updated flight to a passenger's account? If they have an estimated time, they will tell you if you ask.

What Do I Do If My Southwest Airlines Flight Was Cancelled?

Why Did GetHuman Write "What Do I Do If My Southwest Airlines Flight Was Cancelled?"?

After thousands of Southwest Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Southwest Airlines Flight Was Cancelled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Southwest Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Southwest Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Southwest Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Southwest Airlines Flight Was Cancelled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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