How do I get a refund from Spirit Air?

Spirit Air is a great low cost carrier, but the reason the flights are cheap is because they charge you for everything else. Here's how to get a refund from Spirit.

Aug 19, 2019

If you book a flight, there are plenty of reasons that can come up that lead to you changing your flight. Regardless of the reason, you will rest better knowing you can get a refund from the airline.

Spirit Airlines is like no airline on the planet. It seems like they have instituted policies specifically to get a hold of your money and keep it.

The airline's customer service has a long history of being unhelpful and ineffective. Many customers of the airline have had to drop complaints because they did not receive any help or the help they received was poor at best and the worst was horrendous.

However, they are trying to improve and recent evidence proves that although, it has been mainly stirred by negative complaints and a drop in customer numbers.

To get a refund from Spirit Airlines, you first have to know their cancellation and refund policy.

Spirit refund policy

Spirit does not voluntarily offer any refundable tickets whatsoever. All tickets are non-refundable outside of their 24 hours cancellation policy.

If Spirit Airlines is unable to provide a previously confirmed seat and is unable to offer the customer an alternative route, the airline will refund the customer under special circumstances. If no amount of the reservation has been used, the refund will be equal to the paid amount. If some of the reservation amount has been spent, the refund will be equal to the unused portion.

Spirit Air customers who have been delayed for more than two hours are also eligible for a refund.

Regular tickets and Flex Flight tickets refunds from Spirit Air are offered as credit also called Future Travel Credit. Therefore, you can only use it with Spirit Airlines, and for the passenger for whom the credit was issued.

Refunds made by Spirit Airlines will only be made through the method of payment used to make the original purchase. However, cash refunds will be made via check.

Requesting a refund

You can get a refund from Spirit Air through the following avenues:


  1. Open the Spirit Airline website
  2. Go to their help page
  3. You will see the 'Submit Ticket' tab. Click it and proceed to fill in the necessary information including why you are requesting a refund.
  4. Once you are done click 'Submit' to send your ticket and you will receive a response in 24-48 hours.


You can call the Spirit Airline customer care number and ask them for a refund if you are eligible according to the policy outlined above. You can call the number at any time of day or night and you only have to wait an average of 15 minutes on the line to get a response.

The Spirit Guest Care number is the best way to get in contact with Spirit directly. Ensure you follow the prompts correctly to speak to a live agent. You can retrieve the phone number from GetHuman.


An email is also a great avenue through which you can get a refund from Spirit Air. Ensure you include all the necessary information about your flight in the email to successfully get a refund.

The average time it takes to get a response from the Spirit Airline customer care email address is 3 hours. However, they can reply at any time of day or night.

You can find the Spirit Air customer support email at GetHuman.

Traditional mail

If you are old fashioned, you can send a letter through traditional mail to Spirit Air's Corporate Guest Solutions office at 2800 Executive Way, Miramar, FL 33025.

Ensure you include all the requisite flight information in the letter. Moreover, the letters subject should be clearly stated 'Refund' or risk you letter taking longer to get a response.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I get a refund from Spirit Air?

Why does GetHuman Write How-to Guides for Spirit Air Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Spirit Air in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get a refund from Spirit Air? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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