How Do I Get Compensated for My Spirit Air Flight Being Delayed?

This article discusses what you need to do if you were on a delayed Spirit Airlines flight. Spirit's delay policy is described, and so are the relevant European Union airline regulations. Instructions are given for making a request of Spirit Airlines for compensation. Contact information for Spirit is given as well.

If your Spirit Airlines flight is delayed, you could experience financial losses if you missed a connecting flight and had to pay for an extra night at a hotel or miss the reservations you made at your flight's destination. If you have experienced a delayed Spirit Airlines flight, there are circumstances in which you can seek compensation, depending on the circumstances.

For Spirit Airlines Flights That Originate in the EU

American laws do not require airlines to give passengers refunds or any other form of compensation for delayed flights. It's different in the European Union. If your Spirit Airlines flight originated in an EU country then EU law requires Spirit Airlines to offer compensation even though it is not an EU carrier.

If your destination was another EU country and you experienced a flight delay of three hours or more then you have from $300 to $400 coming to you, depending on the distance of the flight. If your destination was a country located outside of the EU then you are owed a flat $360.

Spirit Airlines Delay Policy

Spirit Airlines' delayed flight policy is as follows:

  • If you missed a connection because of a delay that was the airline's fault then it may offer you overnight lodging if you are not local to the area. The airline will try to book you on another flight if possible, but it guarantees nothing.
  • Spirit does not offer any other form of compensation for delayed flights.

If your flight did not start in an EU country, you are unlikely to be able to get any form of compensation from Spirit Airlines unless they decide to offer it to you. They note that any compensation they choose to offer is a courtesy and not an obligation.

How to Make the Refund Request

As Spirit Airlines does not give out compensation for delayed flights by policy, there is no refund form to submit. Instead, you need to contact Spirit Airlines' customer support services and make the request to them. They have a help phone line, an online help desk, and email support.

Why Did GetHuman Write "How Do I Get Compensated for My Spirit Air Flight Being Delayed?"?

After thousands of Spirit customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Compensated for My Spirit Air Flight Being Delayed? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Spirit if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Spirit Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Spirit in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Compensated for My Spirit Air Flight Being Delayed? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 12 days ago
Updated 12 days ago
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