What Do I Do If I Was Bumped Off of My Spirit Air Flight?
Overbooking is an increasing problem among airlines including Spirit Air. It's perfectly legal for airlines to oversell tickets for a flight. However, they must ask volunteers to give up their seats before bumping passengers involuntarily. If you are bumped off your flight voluntarily or involuntarily you can ask for compensation from Spirit Air. It's within your rights as a passenger.
Passengers often wonder how it's possible to buy a ticket and be told later when you are ready to board that there aren't enough seats to accommodate you on the flight.
What Happened to the Seat?
The issue at hand is that the airline oversold tickets and there isn't any available on board at the moment since all passengers are seated. This situation is called overbooking.
It makes sense for airlines to oversell tickets to account for the percentage of passengers who normally don't show up for their flights. Therefore, selling more tickets makes great sense to fill up those seats that would be otherwise unoccupied. However, it is no excuse to make you suffer when calculations a go wrong.
What Do I Do If I Get Bumped Off My Spirit Air Flight?
The first thing the gate attendant does when there is flight overbooking is asking if there are volunteers who wish to take another flight. The officers will sweeten your deal by offering you a travel voucher. This often starts at $200 and increases if passengers are not willing to volunteer.
If you are not in a hurry, you can take the travel voucher. What you should know is that you entered a contract with the airline when you purchased the flight ticket. The contract of carriage has legal expectations you deserve regarding your flight. Contact Spirit Air customer support to know your contract of carriage or go online to the Spirit Air website to get that information.
As per the contract, you are owed a compensation. If you are on a domestic flight that arrives one or two hours late, you can get 200% of the one-way ticket fare. However, there is a cap at $650. In case the flight arrives late by more than two hours, you can get 400% of the one-way fare, but the cap is set at $1300.
Consequently, if you are on an international flight to other destinations from the US arriving four hours late, you are entitled to that flight.
What Do I Do If My Spirit Air Flight Is Overbooked?
If you are still sitting at the gate, you can choose to take the travel voucher. However, bear in mind that taking the voucher can stop you from getting compensation you are due if you are denied boarding.
Your predicament rests on how important getting to your destination is to you and how badly do you want the voucher. There are hardly enough volunteers in any overbooking case, which means if you bypass the voucher, you will still remain on that flight
If you are denied boarding, go head and file a compensation claim immediately. Go through Spirit Air help and enter your flight number and the customer support team will take it from there. Alternatively, you can speak with the gate attendant to start the processing of your compensation even as you wait for the next flight.
After thousands of Spirit customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Was Bumped Off of My Spirit Air Flight? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Spirit if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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