What Do I Do If My Spirit Air Flight Is Delayed?
There is no moment dreaded by travelers than having their flight delayed or canceled. When you arrive at the airport expecting to board your flight on time to your destination only to find that the flight is delayed. If this happens to you, there is no need to wait at the gate before you start plotting for a plan of action.
It's vital to know what to expect the moment your flight is delayed to enable you to maximize your rights as a passenger. Flight schedules are not a guarantee and even Spirit Air can cancel a flight or delay it due to things beyond its control. Delays can be due to bad weather conditions; a union strike or other reasons.
However, if the delay is caused by something preventable, like inadequate staffing or equipment maintenance, you can claim compensation.
What Are My Rights as a Passenger?
The fate of your flight lies in the Spirit Air contract of carriage. Airlines have different policies, so they don't follow a universal rule book. Bookmark the contract of carriage on your smartphone and can always read it before heading to the airport. Make this document part of you when packing, checking your passport, or preparing for a flight. Always check the airline policy
Maximize Your Compensation
Typically, most airlines including Spirit Air will make room for passengers of a delayed flight on the next flight. Contact Spirit Air customer support to ask for compensation or you can go to the Spirit Air website and request a refund or ask for an alternate flight.
You have to ask what you want as Spirit Air may not present you with available options. You can book another flight using the refunded money. While other airlines can provide meal vouchers, hotel accommodations, and ground transportation for passengers of a delayed flight, others don't. So, it's vital that you check the Spirit Air policy to be sure of what to expect.
It can surprise you how willing Spirit Air is dedicated to accommodate you just to avoid negative reviews. For instance, Spirit Air will put a passenger on the next available flight without charging any fee.
What Does the Law Say About Flight Delays?
Unfortunately, in the US aviation consumer protection law doesn't require an airline to compensate the passenger in the event of a delayed or canceled flight, if that passenger is bumped from another flight. Generally, it's good to check the airline policy to know what you are entitled to according to the contract of carriage.
Read the contract of carriage to know what Spirit Air offers you. Most airlines offer compensation for customer service and to build a positive reputation. Every airline has a contract of carriage that defines what happens. Therefore, read the fine print to know what Spirit Air will offer you before you speak to a customer support representative.
Bear in mind that the contract of carriage applies only to circumstances that are within the airline's control. For instance, if the flight delay is due to bad weather, air traffic control, or medical emergency, then the delay is considered out of the airline's control. Only delays caused due to personnel issues and mechanical issues count.
After thousands of Spirit customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Spirit Air Flight Is Delayed? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Spirit if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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