Can I get my money back from Spotify?

There are various reasons that Spotify can charge you but if you need to request a refund, you should read this post first. We've researched everything you need to know about Spotify refunds.

Spotify is happy to refund customers their money under certain circumstances. Keep reading to find out if you fit into one of these categories and can get your money back from Spotify.

Charged More Than Once in a Month

  1. If you were charged more than once in one month, there could be a few reasons why. First, check to make sure that both payments went through. If any of the transactions are marked 'pending' that means the payment was not processed, and will not be processed again.

  2. If you upgraded to a Family Premium account, your payment date is brought forward to cover the increased charges.

  3. It is also possible that you have several accounts under a Premium subscription. You can check this on the Subscriptions Page. Log into your Spotify account, and ensure you only have one subscription listed.

  4. If none of the above are applicable to your situation, you need need to contact Spotify customer service for assistance. Go to this form.

  5. Select 'Subscription.'

  6. Select 'Charged More Than Once.'

  7. Select 'I Still Need Help.'

  8. Type in your name and the details of your problem, select 'Start Chat.'

  9. Discuss with the customer service representative to get your refund.

Don't Have an Account

  1. First, discuss with your friends and family to ensure someone did not sign up for a Spotify account with your payment information.

  2. If that is not the case, you will need to contact Spotify customer service for assistance. Go to this form.

  3. Select 'Account.'

  4. Select 'Other.'

  5. Select 'I still need help.'

  6. Type in your name and the details of your problem, select 'Start Chat.'

  7. Discuss with the customer service representative to get your refund.

  8. You should also immediately contact your bank or credit card company as your account has likely been compromised.

Canceled Account But Still Charged

  1. Log on to your Spotify account at www.spotify.com with your username and password.

  2. The menu is located on the left side of the screen. Select 'Subscription.'

  3. If your account shows a Spotify Free account, then you are not being charged for this subscription. You may have another Premium account with Spotify under a different email address or username.

  4. If the subscription page shows you still have a Premium account, you may not have completed the cancellation process. Go through the steps again, and ensure you get to the final stage of canceling your Premium subscription.

  5. If you have a Premium account from a partner service (such as iTunes, broadband provider, mobile provider), you may have to cancel the subscription directly through them.

Overcharged for the Student Discount

  1. A student discount only is applicable for one year before it automatically switches to the standard rate. However, you can reapply for the student discount again, if you're still a student. Follow this link to reapply for a student discount.

    1. Note: You can only apply for a student discount three times, totaling a period of four years.

  2. If you still have a student account but have been charged too much, it is possible that you have another Premium account under a different email address or username.

  3. If none of the above apply to you, contact Spotify Customer Service for assistance.

  4. Go to this form.

  5. Select 'Subscription.'

  6. Select 'Trial/Promotions.'

  7. Select 'I still need help.'

  8. Type in your name and the details of your problem, select 'Start Chat.'

  9. Discuss with the customer service representative to get your refund for the overcharge.

Changed Your Mind About A Premium Subscription

  1. If you have signed up for a new Premium subscription, you have 14 days from purchase to receive a full refund from Spotify.

  2. Go to this form.

  3. Select 'Account.'

  4. Select 'I want to cancel my Premium subscription and switch to Spotify's free service.'

    1. If you do not want to keep your free account, you can select 'Other' instead.

  5. Select 'I still need help.'

  6. Type in your name and the details of your problem, select 'Start Chat.'

  7. Discuss with the customer service representative to get a full refund.

Can I get my money back from Spotify?

Why Did GetHuman Write "Can I get my money back from Spotify?"?

After thousands of Spotify customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Can I get my money back from Spotify? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Spotify if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Spotify Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Spotify in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Can I get my money back from Spotify? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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