How do I get a refund from Spotify?

A simple 5 step guide for solving this common Spotify problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Pin/Password on the account
If you have been charged by Spotify and need a refund, not to worry, we can help. Before you contact Spotify, make sure to check your credit card statement to make sure that you were in fact charged incorrectly by Spotify, and try and gather as much information as possible related to this charge, as well as why it should be refunded. Once you have done that, we can start the process of letting them know about the issue by going to this page.
Once you are there, where it says "Please select a category" click "Account"
On the next screen, under "Select a topic" you can pick make any selection, but go ahead and click the first option.
After that you will see a blue box on the bottom of the screen that says "I Still Need Help", go ahead and click that.
Now on the next screen is where we get to go to work and detail the issue that we recently laid out. Filling out this step should be easy since we already took a moment to gather our information in step 1. Make sure to be as specific as possible so that someone from Spotify can easily understand the issue and look into it for you, and get you your money back. Enter your name and detail the issue, then go ahead and click "Send Question" when you are done.
We've helped 8,018 people get refunds from Spotify in the last 90 days. Let us help you!
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Categorized:spotify premiumspotify musicspotify premium freespotify customer servicespotify freespotify premium costspotify web
Author:GetHuman-courtie3 years ago

About this Step by Step Guide

After thousands of Spotify customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I get a refund from Spotify?; i opened an account and i already had one; Because I canceled my account ant y'all still charged me; I just canceled my subscription and want to get a refund; I am being charged with regular monthly rate of $**.** when I am still on my student discount rate of $*.**; I have paid for Spotify premium through my fido account and cannot get it set up... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 112 minutes to get through these steps according to other users, including time spent working through each step and contacting Spotify. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Spotify Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Spotify that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund from Spotify? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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