Spotify: How do I report a problem?

A simple 5 step guide for solving this common Spotify problem quickly and effectively by GetHuman

If you are having an issue with Spotify, you will need to report the issue to them online as they don't have a good phone number to call. The good news is they generally get back to you about your issue within 2 days.
In order to report your issue, you will need to first login to your account with your username and password. You can do that here.
Once you login you will see a list of categories that describe the possible issue that you are looking to report. Make your selection, then click Continue.
Once you make your selection for the category of issue, you will then be taken to the next screen that helps narrow down the issue by allowing you to make a selection to further describe the problem.
Keep proceeding until you finally reach the screen that allows you to submit your issue, then click Submit.
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Author: Adam • January 18th, 2017

About this Step by Step Guide

After thousands of Spotify customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Spotify: How do I report a problem?; I got sent the code for Spotify family and I typed it and it's not working; I want family Spotify premium with student discount; I just cancelled my subscription and I need my money credited. It just charged me today *******. Thank you; My niece signed up for spotify with my debit card without my knowledge and i would like to cancel it.; My Spotify account email got changed without my permission. I have a Spotify Premium account so they are using my money.... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 104 minutes to get through these steps according to other users, including time spent working through each step and contacting Spotify. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Spotify Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Spotify that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I report a problem? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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