How do I stop being charged for my Spotify Premium account?
A simple 5 step guide for solving this common Spotify problem quickly and effectively by GetHuman
Email address on the account, Pin/Password on the account
This is annoying but easily fixed. We can help you submit your issue to them so that you can stop being charged and they will cancel your account. The only way to handle this case is by submitting a claim to them online using this form.
and click on the
Sign into your Spotify account with your username and password
Fill out the form with the appropriate prompt. Make sure to let them know that you should not be charged anymore and that you would like to stop being charged and download your account to the Spotify free version.
When you are done, click Submit and someone from Spotify support will get back to you in 1-3 days.
Categorized:Adam2 years ago
About this Step by Step Guide
After thousands of Spotify customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I stop being charged for my Spotify Premium account?; I was charged ** dollars. I would like to know why; cancelled several months ago and still being billed; I want to know the total cost for the family plan. Two adults and * students.; All my music in my song library disappeared; im a student and I get the student discount rate however I just looked and I was charged the full...... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 110 minutes to get through these steps according to other users, including time spent working through each step and contacting Spotify. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
Why does GetHuman Write How-to Guides for Spotify Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Spotify that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I stop being charged for my Spotify Premium account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.