What Do I Do If I Can't Change Payment Credit Card Info on Spotify?

Whether you have opened a new credit card account, or you need to update your Spotify account with new account information, you want the process to go smoothly. When you run into issues updating your Spotify credit card payment information, there are some steps you can take to resolve the matter. You can attempt to log-in to your account through different types of internet connection or you can contact customer support for assistance.

With over 400 million monthly users, Swedish owned Spotify is an industry leader in music streaming services. If you are a Spotify user, you want to keep your account in good standing so you don't have interruptions in your listening experience. If you need to update your payment information and run into a snag, what happens next? What do you do if you can't change your payment credit card information on Spotify? You can get help from Spotify customer support here, and there are some things you can try to resolve the issue on your own.

How to Update Your Credit Card Payment

When you need to update your payment information on Spotify, you can follow these steps:

  1. Open Spotify's website in your browser.
  2. Log-in to your account.
  3. Select "Your Plan."
  4. Click "Update."
  5. Enter your new payment information and hit enter.

Your new payment information will be used on the next billing cycle, but what do you do if the above steps don't work?

What to do When You Can't Change Your Spotify Payment Information

Many users have reported difficulties in updating their payment credit card information in Spotify. When this occurs, you can get assistance by contacting Spotify user support. You can also try the following workarounds to update your payment method:

Using PayPal

When you keep getting an error message on Spotify that there is an issue with your credit card, you can try updating your payment information to pay via PayPal. You will still be able to use the new credit card; however, the payment will be processed through PayPal instead of directly from the card.

Contacting Customer Support

You can also contact Spotify customer support here, and a representative will assist you in trying to resolve the issue at hand.


You can also try to log into your Spotify account in an incognito or private window and see if it will accept the credit card information you are entering.

Switching Connection Type

If you are trying to log in via a hotspot or other method, you can try to change your internet connection and see if that will resolve the issue. Using Wi-Fi or an Ethernet cable may help you update your information without an error message.

Community Support

You can also reach out to Spotify community support for assistance in resolving the payment issue. Users who have experienced similar difficulties will be able to walk you through how they updated their information and continued to enjoy Spotify.

Open New Account

When all else fails, you do have the option of letting your current Spotify account expire and opening a new account with the updated credit card information. This option is a last resort effort to continue enjoying your favorite tunes while also making sure your Spotify account payment is up-to-date.

Updating your Spotify credit card payment information can sometimes lead to a snag in the process. When you face difficulties updating the information, contact Spotify customer support here for information and assistance.

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Why Did GetHuman Write "What Do I Do If I Can't Change Payment Credit Card Info on Spotify?"?

After thousands of Spotify customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Can't Change Payment Credit Card Info on Spotify? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Spotify if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Spotify Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Spotify in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Can't Change Payment Credit Card Info on Spotify? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Asked 10 months ago
Updated 10 months ago
Viewed 576,195 times
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