With over 400 million monthly users, Swedish owned Spotify is an industry leader in music streaming services. If you are a Spotify user, you want to keep your account in good standing so you don't have interruptions in your listening experience. If you need to update your payment information and run into a snag, what happens next? What do you do if you can't change your payment credit card information on Spotify? You can get help from Spotify customer support here, and there are some things you can try to resolve the issue on your own.
When you need to update your payment information on Spotify, you can follow these steps:
Your new payment information will be used on the next billing cycle, but what do you do if the above steps don't work?
Many users have reported difficulties in updating their payment credit card information in Spotify. When this occurs, you can get assistance by contacting Spotify user support. You can also try the following workarounds to update your payment method:
When you keep getting an error message on Spotify that there is an issue with your credit card, you can try updating your payment information to pay via PayPal. You will still be able to use the new credit card; however, the payment will be processed through PayPal instead of directly from the card.
You can also contact Spotify customer support here, and a representative will assist you in trying to resolve the issue at hand.
You can also try to log into your Spotify account in an incognito or private window and see if it will accept the credit card information you are entering.
If you are trying to log in via a hotspot or other method, you can try to change your internet connection and see if that will resolve the issue. Using Wi-Fi or an Ethernet cable may help you update your information without an error message.
You can also reach out to Spotify community support for assistance in resolving the payment issue. Users who have experienced similar difficulties will be able to walk you through how they updated their information and continued to enjoy Spotify.
When all else fails, you do have the option of letting your current Spotify account expire and opening a new account with the updated credit card information. This option is a last resort effort to continue enjoying your favorite tunes while also making sure your Spotify account payment is up-to-date.
Updating your Spotify credit card payment information can sometimes lead to a snag in the process. When you face difficulties updating the information, contact Spotify customer support here for information and assistance.
After thousands of Spotify customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Can't Change Payment Credit Card Info on Spotify? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Spotify if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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