How Can I Change or Cancel a Payment Arrangement I Made with Sprint?

Check out these simple instructions on how to change or cancel a payment arrangement with Spring.

Sprint is an American telecommunications company that offers wireless phones, wireless phone plans, and Internet services to its customers. Founded in 1899 as the Brown Telephone Company, Sprint has now grown to become the fourth-largest mobile network operator in the US.

If you're a current Sprint customer, follow these easy steps to change or cancel a payment arrangement on your account.


Change a Payment Arrangement Online

  1. Go to www.sprint.com
  2. In the top right corner, select ‘Sign In.'
  3. Log in to your account with your username and password.
  4. Click on ‘My Sprint' in the menu bar and then on ‘Payment Activity.'
  5. Click on the ‘Edit' button next to the scheduled payment you want to change.
  6. Follow the prompted instructions on the screen to make your desired changes.
  7. You'll receive an email confirming the changes.
  8. Note that you need to make these changes at least one day before the scheduled processing date otherwise the previously arranged payment may go through.


Cancel a Payment Arrangement Online

  1. Go to www.sprint.com
  2. In the top right corner, select ‘Sign In.'
  3. Log in to your account with your username and password.
  4. Click on ‘My Sprint' in the menu bar and then on ‘Payment Activity.'
  5. Click on the ‘Remove' button next to the scheduled payment you want to change.
  6. Follow the prompted instructions on the screen to make your desired changes.
  7. You'll receive an email confirming the changes. It may take up to 15 minutes before the changes are reflected on your account.
  8. Note that you need to make these changes at least one day before the scheduled processing date otherwise the previously arranged payment may go through.


Reach Out to Spring Customer Service Via Phone

If you're having difficulties making these changes online, you can call into the Sprint Customer Support team. Describe the problems you're having and the customer service agent will walk you through troubleshooting. Or, you can request the customer service representative make your desired changes to your account. Wait until you receive the email confirming the changes before you hang up the phone.


Reach Out to Spring Customer Service Via Live Chat

If you prefer to access help online, Sprint has a live chat function. You'll have to provide some account and personal details to prove your identity. Ask the agent to walk you through your technical issues or make your desired changes to your account. Wait until you receive the email confirming the changes before ending the chat.


Why Did GetHuman Write "How Can I Change or Cancel a Payment Arrangement I Made with Sprint?"?

After thousands of Sprint customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Change or Cancel a Payment Arrangement I Made with Sprint? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sprint if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Sprint Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Sprint in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Change or Cancel a Payment Arrangement I Made with Sprint? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 16 days ago
Updated 16 days ago
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