How Can I Lower or Monitor My Sprint Bill?

If you're a Sprint customer there's a good chance you are overpaying on your bill. There are several things you can do to help lower your bill if you just follow these instructions to monitor or lower your Sprint bill immediately.

Sprint is an American telecommunications company originally founded in 1899 as the Brown Telephone Company. The organization provides wireless mobile services, mobile phones, and Internet services to its customers. As of 2006, Sprint no longer offers landline phone services. The company serves over 54 million customers and is one of the largest long-distances providers in the United States. If you're a customer with Sprint and want to lower or monitor your bill, follow the simple steps outlined below.

Monitor Your Bill Online

  1. Go to
  2. In the top right corner, click on ‘Sign In.'
  3. Log in to your account with your username and password.
  4. Click on the ‘My Sprint' menu and select ‘View Bill.'
  5. You will be able to see your bills from the last 24 months and can monitor your costs. You can also see the charges for your current billing period.

Change Your Plan Online

  1. Go to
  2. In the top right corner, click on ‘Sign In.'
  3. Log in to your account with your username and password.
  4. Click on the ‘My Sprint' menu and ‘Change Plan.'
  5. Select the device you want to change the plan on if you have multiple devices.
  6. Review all the available plan options and choose a cheaper plan (if there is one).
  7. Once you've chosen your plan, click ‘Add to cart' on the bottom of the page.
  8. Your selection will appear at the top of the page and you'll be able to choose add-ons. If you're trying to lower your bill, avoid most of these add-ons unless absolutely necessary.
  9. Click ‘Continue' and ‘Checkout.'
  10. Review your new plan details and make any changes. Make sure the new plan is cheaper than your current plan.
  11. Scroll to the bottom of the page and click ‘Complete plan change' or ‘Empty my cart' to cancel.
  12. You'll receive a confirmation email if you chose to change your plan.

Contact Sprint Customer Service Via Phone

You can call into the Sprint customer service line and ask if there are any current promotions that you qualify for that can help to lower your bill. If there isn't any, then ask the customer service agent if they can review your current plan to see if there's anything that can be taken out. For example, eliminating nationwide or international roaming. If the customer service agent is able to make any changes for you, you should receive a confirmation email. Keep the agent on the phone until you have received the email and reviewed it to be correct. Additionally, ask the agent if the changes will be reflected in your upcoming billing cycle.

Contact Sprint Customer Service Via Live Chat

If you are unable to call in, you can also try to reach out to Sprint's customer service via their live chat function. You may need to provide personal and account information to verify your identity. Walkthrough the following steps:

  1. Ask if there are any current applicable promotions
  2. Ask if there are any portions of your plan that can be eliminated to reduce costs
  3. Ask the agent to apply these changes and send you a confirmation email

How Can I Lower or Monitor My Sprint Bill?

Why Did GetHuman Write "How Can I Lower or Monitor My Sprint Bill?"?

After thousands of Sprint customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Lower or Monitor My Sprint Bill? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sprint if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Sprint Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Sprint in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Lower or Monitor My Sprint Bill? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated 9 months ago
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