It happens. You may lose your phone and panic because you can't remember where you had it last. Luckily Sprint does have ways of helping you recover a lost or stolen phone. In fact, there are several solutions you can try to recover your lost or stolen Sprint phone.
Contact Us Immediately!
The first thing you should do if you discover you have lost your phone or your phone has been stolen is contact Sprint customer service. Sprint will immediately suspend your service to avoid any unauthorized charges. You then have the option to file a claim to replace your phone if you desire. However, this option is only available if you have purchased the Total Equipment Program.
Sprint Family Locator
If you're out and about and you lose your phone, more than likely it will be turned on. This is fortunate because the odds of you finding it are greatly increased. A family locator is a Sprint program that will reveal the location of your phone. However, your phone must be within Sprint's network and turned on. Simply register and the phone you're trying to track will receive a text message that states that its location is visible.
Use Find My Phone
Log in into the Sprint WeGo portal and click find. Another prompt will appear asking you to click find. The next message will reveal the Sprint WeGo location of your phone.
Use Android Device Manager
You can also locate your phone by using the device manager. However, this will not work on a phone with an Android system 4.3 Jellybean or older. Older phones will require third-party applications. Device manager is a security application built into android systems 4.4 or later. This system works by using the website or the app to locate your device. This security application works through the use of the built-in GPS on the phone. The app will locate your phone on a map and cause it to ring even if the ringer has been turned off. The phone can also be remotely locked using this security feature. If needed, apps and messages can be deleted remotely as well.
Can Device Manager Be Used When the Phone is Turned Off?
You can turn on the device manager remotely. This can be done through the app and the website. This security manager can be turned on remotely and will ring. Messages and apps can be erased and removed as well.
The Guest Feature: Android Device Manager
You may not have access to another android device or a computer. In situations like this, you can access the device manager through the guest app. You can use someone else's Android device and download the device manager app. Log in and manage your lost or stolen device.
After thousands of Sprint customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Track a Lost or Stolen Sprint Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Sprint if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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